Learning and Change Specialist

2 weeks ago

Johannesburg, South Africa Nedbank Full time

**Job Classification**
- **REQ: 124679 - Refilwe Falatsi**:

- **Closing Date: 14 April 2023**:

- **Division: Wealth HR - supporting the WMSA division**:

- **Location: 135 Rivonia Campus, Sandown**:

- **Employment Equity Statement: Preference will be given to individuals from underrepresented groups.**
- Job Family- Human Resources
- Career Stream- People effectiveness- Leadership Pipeline- Manage Self: Professional
- FAIS Affected- FAIS Affected - Yes**Job Purpose**
- To enable learning and development for internal and external Nedbank stakeholders through analysis, design, development, implementation and evaluation of learning solutions in order to achieve Nedbank's strategic objectives.**Responsibilities**:

- Determine the scope of work of specific learning interventions, including deliverables and timeframes, and conduct needs analysis.
- Deliver Learning and Development (L&D) solutions through learning interventions that are aligned with business and cluster strategic intent.
- Provides information regarding project plan and status to stakeholders.
- Communication and coordinates work on an ongoing basis with other team members and relevant stakeholders.
- Enable role competence as described in the curricula per role.
- Make recommendation to business by identifying trends and providing feedback on identified success factors, risks and gaps.
- Consult with clients through regular interactions to develop an understanding of their business context, structure and needs.
- Build and maintain relationships with internal stakeholders through consultation, understanding their requirements and accommodating needs.
- Build and maintain relationships in external stakeholders by ensuring contracted deliverables are met.
- Support line managers to encourage continuous learning as an integral part of the daily work through practices such as reflection, on-the-job development and knowledge sharing.
- Design and develop the required learning intervention, assessment and learning aids whilst ensuring they are appropriately positioned.
- Determining objectives for learner, business outcome desired and level of learner audience.
- Obtain sign off of learning material/interventions by relevant stakeholders.
- Leads engaging face to face sessions to deliver on the agreed purpose.
- Facilitate virtual sessions effectively without support.
- Engages participants by demonstrating active listening, questioning, presenting and time-keeping skills.
- Uses a variety of appropriate virtual tools to maximise participant engagement and learning.
- Analyses and interprets data to provide reliable, accurate and meaningful information on the impact of particular learning programmes and effectiveness of learning solutions.
- Measure individual and team performance against valid and reliably defined performance outcomes at both formative and summative stages.
- Curate learning content to publish on the Digital Learning Platform.
- Organise sourced resources using relevant communication channels and tools to make curated resources easy to find and consume.
- Determine if business areas would require change management interventions through analysis of current and (to-be) redesigned process maps.
- Create an implementation plan/ learning proposal
- Mitigate risk by identifying deviations from contracted plans and processes and escalating as required.
- Resolve work obstacles by putting contingency plans in place and managing on a case-by-case basis.
- Ensure accurate tracking and reporting of learning interventions
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to a culture conducive to the achievement of transformation goals and participate and support corporate responsibility initiatives.

**People Specification**
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification- Relevant HR diploma or degree, specialisation in Learning and Development, ODETDP diploma /certificate, qualifications in area of specialisation e.g. Short Term Insurance; Investments; Executors; Financial Planning / Structuring- Essential Certifications- Preferred Certifications- Minimum Experience Level- 8-10 years of relevant financial services industry experience preferably Wealth Management i.e.; Financial Planning, Investment Management, Private Wealth and Wealth Management.**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Industry specific knowledge
- Industry trends
- Behavioural Competencies- Operational Decision Making
- Managing Work
- Customer Focus
- Communica

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