Central Payments Consultant

3 weeks ago

Johannesburg, South Africa Flight Centre Travel Group Full time

**Job no**: 521075

**Brand**: Flight Centre Travel Group

**Work type**: Full time

**Location**: Johannesburg West

**Categories**: Finance & Strategy

✈️ Join Our Team at Flight Centre Travel Group ✈️

Are you passionate about the world of travel and finance? Do you thrive in a dynamic environment where your expertise can make a significant impact? Flight Centre Travel Group is seeking a highly skilled and motivated individual to join our team as a **Central Payments Consultant**

**About the role**:As a Central Payments Consultant you will be responsible for the management of all once off supplier payments required by the front end, loading and authorizing customer refunds, the related reconciliations and dealing with queries in line with the departments’ policies, processes & controls in an efficient manner that manages the inherent risk.
This role will support all operational brands within FCTG and is a centralized role, however the focus for this specific role will be to support the FCI brand with supplier payments and customer refunds. This brand focus can be adjusted from time to time at the department’s discretion in line with business needs. Ensure all tickets received on the relevant ticketing system are addressed by the team within the agreed SLA.

About Us: Flight Centre Travel Group is one of the world's largest travel agency groups, with operations spanning across 23 countries. We are dedicated to delivering amazing travel experiences to our customers while fostering a culture of innovation and excellence within our team.

**Primary duties and responsibilities (KRAs)**

**Corporate Supplier payments**

Corporate consultants do not load any payments in the bank, they submit their payment packs to the payments team, the payments team will load, vet, first and second authorize the payments.
- Process payment requests that come into Freshdesk by following the departments processes.
- The process includes but is not limited to Loading, vetting and authorising once off payments and payments to beneficiaries (suppliers that we pay on an ad hoc basis but at least 1x per month);
- Ensuring all Protas entries are captured and referenced in the bank before authorising a payment (PAY number referenced on the bank etc. )
- Ensuring all Protas payment journals are posted before moving onto the next request]
- All payments to be allocated in Protas with no unchecked payments allowed.
- Ensuring that suppliers that are paid regularly are loaded as approved beneficiaries in the bank by following the correct approvals framework.

**Leisure supplier Payments**

Leisure consultants load their own payments in the bank, they submit their payment packs to their TL who will first auth the payment, the pack is then sent to the payments team will second auth the payments. After hours support will be required, and a roster will be applicable.

If a TL is not in store, then the payments team will first and second auth the payment request.

The scope of the payment requests includes but is not limited to:

- Approval of preferred and non-preferred payments to Leisure suppliers.
- Approval of payments when team leaders are not in store.
- Ensuring all correct documents are received before processing of payment.
- Ensuring that suppliers that are paid regularly are loaded as approved beneficiaries in the bank by following the correct approvals framework.

**Customer refunds**
- Responsible for Leisure and corporate customer refunds.
- Responsible for loading, vetting and 1st authing customer refunds in line with the departments policies and procedures.

**Team Responsibilities**
- Ad-hoc duties to support the Finance Team as and when required.
- Provide quality service to our internal clients and act as a point of reference for support team and supplier queries.
- Provide reporting on efficiencies and recommendations to the brand leaders (where VCC can be used, Lodge card, Helio or other preferred payment methods.
- Regularly update and communicate the payment and refund checklists ensure requirements are accurate and up to date

**Experience & Qualifications**
- Customer service orientation with strong interpersonal skills and negotiation skills.
- Proven track record of being accurate, deadline driven and detail oriented.
- Strong analytical and problem-solving skills
- Track record of strong customer focus
- Basic to intermediate levels of excel knowledge will be beneficial.
- Track record of being accurate, deadline driven and detail oriented
- Strong time management - flexible and able to balance multiple priorities

**Education and qualification**:

- Matric (Non-negotiable)
- Finance related certificate/diploma/degree

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. I

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