Ebu Sales Consultant
1 week ago
At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team on a 6month contract as an **Enterprise Business Unit Sales Consultant**to join our dynamic team of **#Unstoppables.**
**Purpose of the Job**:
**Main Responsibilities**
**Account management**
Manage and nurture relationships with key accounts, ensuring elevated levels of customer satisfaction and retention.
**Sales Growth**
Identify opportunities for upselling and cross-selling mobile and fixed products and services to existing clients, driving revenue growth.
**Strategic Planning**
Develop and implement strategic account plans to achieve business objectives and sales targets.
**Customer Engagement**
Act as the primary point of contact for key accounts, addressing their inquiries, resolving issues, and providing tailored solutions.
**Market Analysis**
Monitor market trends, competitor activities, and customer feedback to identify new business opportunities and areas for improvement.
**Collaboration**
Work closely with internal teams, including marketing, product development, customer support, as well as the Partner and Key Account Management teams to ensure a seamless customer experience.
**Reporting**
Prepare and present regular reports on account performance, sales activities, and market conditions to senior management.
**Perform any other related duties as requested by Management**
Work consistently according to standard operating procedures.
Analyze situations and take necessary action to ensure quality is maintained within SLA timeframes.
Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
Ensure complete documentation is received and verifying stock availability prior to documentation submission to vetting or operations.
**Minimum Qualifications**
Matric / Grade12
Cell C systems and process knowledge would be an advantage
**Experience**
5 years’ experience in administration is essential, preferably in fast moving industry
ICT Experience (GSM)is preferable
"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."
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