Funeral Arranging Officer
2 weeks ago
DOVES (PTY) LTD (‘’The Company’’) has a great opportunity for a suitably qualified **Funeral Arranging Officer** to be based at the **Doves office, Bellville, Western Cape region.**
Doves is a 100% black owned Company and one of the largest funeral directing companies in Southern Africa. Doves runs a national network in excess of 160 branches in all 9 provinces, providing insurance, funeral services and related products. Doves is an authorised financial services provider with its funeral insurance underwritten by DGH Life Limited.
We are a reputable and a major player in driving South African economy by investing in ‘’black excellence’’.
**ESSENTIAL REQUIREMENTS**
1. Grade 12 / Matric
2. 2 years administrative experience
3. Driver’s license
4. MS Office proficiency
5. Knowledge of funeral industry (advantageous)
6. Knowledge of an online processing system (advantageous)
**CLIENT SERVICE**
1. Funeral Arrangements
- Receive family and discuss the type of funeral/cremation
- Obtain the necessary documentation and discuss the procedure of the funeral, e.g. organizing of the flowers, pamphlets, etc.
- Determine the cost of the funeral
- Confirm information with minister and family
- Give correct information through to Funeral Director
2. Funeral administration
- Capturing all documentation on the computer
- Advise client of costs and sign it off
- Make copies of all the documentation and give one set to the family
- Ensure company payment policy is adhered to (No unauthorized credit, payment before funeral).
- Ensure cremation documentation and notification of death is arranged for collection and death registration done timeously
3. Ensure correct claim procedures are followed for policies and national agreements and necessary authorisation is received
4. Notify families when deceased’s ashes is received and ready for collection
5. Ashes must be booked in Ash register and signed out by client collecting the ashes
**ONLINE ORDER PROCESSING**
1. Daily or weekly ordering of supplies from approved service provider only
2. Generate a purchase order / requisition (depending on limits of authority)
3. If it exceeds limits of authority, the superior must approve
4. Receives online authorisation
5. Receives and inspects merchandise and reconciles with purchase orders, returns cancelled and damaged items to vendors
6. Send the proof of payments and supporting documents for funeral related consumables to head office
7. Consolidates and prepares invoices and purchase orders for billing in a timely manner - signed off by manager
8. Reconciles purchase orders and follow up on discrepancies
9. Electronically transmits invoice information to Accounts Payable
10. Assist supervisor / manager to order adequate merchandise and supplies; serves as liaison to vendors
11. Ensure 3rd party suppliers are paid on time
**DEBTOR MANAGEMENT**
1. Responsible for collecting outstanding debts from clients
2. Allocate receipts to invoices and credit notes so that customer balances show the correct debt due to ensure that debtor information is correct.
**AD HOC**
1. Selling policies and grave stones
2. Assist with the services at funerals
3. Assist with switchboard / reception
4. Any other reasonable request that may be required of you
**CORE COMPETENCIES**
1. Communication skills
2. Planning skills
3. Organising skills
4. Client service orientated
5. Results orientated
6. Teamwork
Ability to commute/relocate:
- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have a valid driver's license?
**Education**:
- High School (matric) (required)
**Experience**:
- administrative: 2 years (preferred)
Application Deadline: 2023/07/31
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