General Manager
5 months ago
We are seeking a seasoned and dynamic General Manager to oversee all operations at this wonderful Hotel. This role is not only about managing day-to-day activities whilst embodying a hands-on role, ensuring every guest enjoys a seamless and unforgettable stay.
**Responsibilities**:
- Monthly Facilities and Incident Report:
- Prepare and present comprehensive monthly facilities and incident reports to the leadership team, highlighting property upkeep, incident management, and improvements.
- Training and Oversight of Team:
- Train and mentor the concierge team, ensuring adherence to Standard Operating Procedures (SOPs) and conducting regular spot checks for maintenance and cleanliness.
- Reporting and Communication:
- Provide weekly reports to the Head of Operations and COO, addressing key performance metrics and guest feedback.
- Maintain effective communication with the body corporate, addressing property-related matters promptly.
- Rostering Creation and Audit:
- Create and audit concierge team rosters, ensuring optimal staffing levels and adherence to scheduling requirements.
- Team Administration:
- Maintain high standards of team admin tasks, documentation, and record-keeping processes.
- Oversight of all hotel functions:
- Conduct daily inspections of rooms and common areas to ensure cleanliness and maintenance standards are met.
- Weekly and Daily Updates:
- Deliver regular reports on property operations, highlighting successes and areas for improvement.
- Commitment to Standard Operating Procedures:
- Ensure the team adheres to SOPs consistently, emphasizing the importance of quality and consistency.
- Quality Assurance:
- Implement measures to maintain service quality and conduct regular audits to ensure standards are met.
- Guest Satisfaction Enhancement:
- Continuously seek ways to enhance guest satisfaction through personalized services and efficient problem resolution.
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