Client Service Representative
2 weeks ago
**MAIN PURPOSE OF THE ROLE**
To ensure that clients are provided with professional, accurate and premium on-site service delivery for all mobile voice and data services. This service delivery relates all tickets for end-to-end delivery (order-to-activate) and assurance (query-to-resolve).
**DUTIES AND RESPONSIBILITIES**
**Request For Service logging, management and resolution**
- Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs
- Proactive tracking and management of Requests for service
- Defined updates to clients as per standard operating procedures (SOP)
- Quality assessment of service fulfilment tasks to ensure its right first time
- Technical support for handset setup at client on-boarding
**Incident logging, management and resolution**
- Resolution of mobile incidents (order-to-activate and query-to-resolve) within client SLAs
- Proactive tracking and management of incidents
- Defined updates to clients as per standard operating procedures
- Quality assessment of service assurance tasks to ensure its right first time
**Technical support**
- Incident handling relating to coverage complaints
- Defined updates to clients as per standard operating procedures
- Complaint and query handling within defined SLA/OLA TATs
**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- Diploma
- All experience must be in the mobile sector (voice and data)
- 2 - 3 years' experience within a service fulfilment and/or assurance role.
- 2 - 3 years' experience in a client facing role
- Experience in client facing service, quality assessment and/or technical support
- Experience must be in the mobile sector (voice and data)
Preferrable:
ITIL foundation certification
**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Excellent time management skills
- Innovative
- Good interpersonal skills
- Work well under pressure
- Client-focused
- Detail-orientated
- Logical
- Organised
**Salary: A Lucrative CTC is on offer.**
**Contract type: Fixed term contract until December 2024
-
Client Service Representative
2 days ago
Johannesburg, South Africa FirstRand Full timeJob Description Dear Future, Client Service Representative MotoVantage, formed through a partnership between FirstRand Group and The Hollard Insurance Company, brings you innovative vehicle insurance products at competitive prices as add-ons to any finance agreement. Are you someone who can: - Handling Client Queries. - Taking telephonic calls totaling...
-
Client Service Controller Ocean Export
4 days ago
Johannesburg, South Africa Service Solutions Staffing Full timeWell established and ever growing clearing and forwarding company in Johannesburg is seeking to employ a Client Service Controller - ocean Export Minimum qualification of Grade 12, SDS and/ or Freight Forwarding Course or similar will be advantageous Minimum of 3 years within a clearing & forwarding environment Prior CargoWise experience non...
-
External Sales Representative
Found in: Talent ZA 2A C2 - 3 weeks ago
Johannesburg, South Africa Service Solutions Full timeExternal Sales Representative - Product SpecialistOur client, South Africas leading importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products and their call centre consultants book appointments for...
-
Customer Service Representative
Found in: beBee S ZA - 4 weeks ago
Gauteng, Johannesburg, South Africa IDEMIA Full timeIDEMIA’s job vacancy, Career and Recruitment Job title : Customer Service Representative jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose This role executes the customer contract, works internally and externally to maximize customer satisfaction through...
-
Client Services Lead
2 days ago
Johannesburg, South Africa CBR MARKETING SOLUTIONS Full time**Job title**: Client services lead - senior management **Department**: Client Services - Sales **Reports to (Function)**: **Dual reporting line**: Operations manager and CEO. **Job Purpose**: The main objective of the client services lead is to ensure client retention and the growth in/of services supplied to and charged to the client base by CBR. This...
-
Client Service Advisor
Found in: Talent ZA 2A C2 - 3 weeks ago
Johannesburg, South Africa The Recruitment Council Full timeKey Areas of Responsibilities Responsible for being the primary point of contact for clients Contributes to and provides input into the entire client life-cycle, including renewals, endorsements and/or cancellations. Works with New Business Development Executive to generate and co-ordinate internal new business leads to enable the cross-selling strategy...
-
Client Service Consultant
2 days ago
Johannesburg, South Africa Metropolitan Life Full time**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...
-
Client Service Officer
3 days ago
Johannesburg, South Africa Performit Personnel Full timeWe are looking for a Client Service Officer for a National Company in Johannesburg. **Purpose of the position**: The Client Service Officer (CSO) are required to establish good relationships with the company’s current client base. You act as the middle person between the Company and our client and are responsible to resolve any queries and issues that...
-
Client Success Manager
3 days ago
Johannesburg, South Africa MPRTC Full timeAs the Client Success Manager / Customer Service Consultant, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with the company's services and products. You will be required to lead a team of customer service representatives and provide strategic direction to ensure customer success and...
-
Client Service Consultant: Retentions
2 days ago
Johannesburg, South Africa Sanlam Full timeAbout the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...
-
Client Services Representative
18 hours ago
Johannesburg, South Africa Taylormade Recruitment Full timeClient liaison and responsible for managing clients shipping requirements for the top revenue clients as allocated to your portfolio. Ensure that all clients’ needs are met pertaining to any work undertaken by the Company. Clients’ needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal...
-
Logistics Sales Representative
3 days ago
Johannesburg, South Africa Service Solutions Staffing Full timeNational Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Kempton Park Branch Main focus will be new business development and Cold calling, retain and grow existing business. Achieve Sales Targets. Structured weekly call planner and call reporting detailing progress with new business...
-
Client relationship Manager – South Africa
Found in: Talent ZA 2A C2 - 3 weeks ago
Johannesburg, South Africa Service Solutions Full timeLuxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...
-
Client relationship Manager – South Africa
Found in: Whatjobs ZA C2 - 7 days ago
Johannesburg, South Africa Service Solutions Full timeLuxury Retail CRM Client relationship Manager South Africa Based in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...
-
Client Services Executive
4 days ago
Johannesburg, South Africa Tree of New Beginnings Full timeOur client is not just an IT Managed Security Services Provider; they're a global supporter of people's dreams. As part of our continued growth, we're seeking a dynamic Client Services Executive to join our Executive Committee in Johannesburg, South Africa. In this role, you will stand at the forefront, leading a team of Account Executives, driving customer...
-
Client Service Executive
3 days ago
Johannesburg, South Africa NielsenIQ Full time**Job Description**: **Job Summary**: Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. **Client Servicing** - Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management - Assist...
-
Client Service Executive
3 days ago
Johannesburg, South Africa NielsenIQ Full timeMaintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. **Client Servicing** - Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management - Assist senior staff in delivering quality...
-
Client Service Executive
Found in: Talent ZA C2 - 3 weeks ago
Johannesburg, South Africa NielsenIQ Full timeJob Description Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. Client Servicing - Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management -Assist senior staff...
-
Client Services Manager: BluNova
Found in: beBee S ZA - 3 weeks ago
Gauteng, Johannesburg, South Africa Blue Label Telecoms Full timeBlue Label Telecoms’s job vacancy, Career and Recruitment Job title : Client Services Manager: BluNova jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 27, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To drive business growth within the company and ensure the best possible experience for our...
-
Client Service Executive
Found in: Talent ZA C2 - 2 days ago
Johannesburg, South Africa NielsenIQ Full timeJob Description Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects. Client Servicing - Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management -Assist senior staff...