Client Services Representative

2 weeks ago


Johannesburg, South Africa Taylormade Recruitment Full time

Client liaison and responsible for managing clients shipping requirements for the top revenue clients as allocated to your portfolio. Ensure that all clients’ needs are met pertaining to any work undertaken by the Company. Clients’ needs to be kept updated on the status of their shipments and any problems addressed speedily as to have no or mínimal impact on clients.

**Duties**:

- Client Liaison
- Forward / Indent Monitoring
- Rates
- Managing of Key Accounts
- Estimates
- Queries
- Quality Checks
- Client Information
- Reporting

**Responsibilities**:
***
- Knowledge & Experience
- Matric or senior certification equivalent
- High level of computer literacy
- All modes - Air, Ocean & Road
- Minimum of 5 years’ experience in freight forwarding and clearing
- Skills
- Conceptual, analytical, numeracy
- Query resolution
- Communication
- Time management
- People skills
- Ability to work under pressure
- Attention to detail
- Exceptional communication skills (written and verbal)
- Attributes
- Adaptability: adjusting effectively to work with new structures, processes, and requirements
- Contributing to team success: actively participating as a member of a team to move the team towards completing a goal
- Customer focus: develop and sustain productive internal & external customer relationships
- Follow up: monitoring the results of assignments
- Communication: setting up ongoing procedures to collect and review information needed to manage activities
- Managing work: effectively managing one’s time and resources to ensure that work is completed efficiently (includes time management)
- Stress tolerance: maintaining stable performance under pressure or opposition
- Work standards: assuming responsibility and accountability for successfully completing assignments or tasks
- Training
- Induction
- Quality training



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