Quality Team Leader

5 months ago

Durban, South Africa Webhelp Full time

**Business Support**

**Location**
- Durban, South Africa**Language**
- English***

**Job Advert**:

- Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? We are looking for this kind of attention to detail and focus on ensuring quality.

We have the perfect opportunity for you to show off you proven quality experience with a can-do attitude and proactive approach to all tasks and challenges as a Quality Team Leader working on a new and exciting international campaign in our Durban office.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

In this role, you will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks.

If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities.

**What you’ll be doing**
- Managing the implementation of quality frameworks and structures
- Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
- Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
- Maximising results through building and maintaining effective working relationships
- Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes

**What you’ll need**
- Matric
- Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)
- Minimum 6 months’ experience in a quality role
- Experience with applied coaching methodology for both deductive and inductive purposes
- Clear disciplinary record and a proven performance record of accomplishment
- In-depth knowledge of strategic planning and implementation of call handling and quality frameworks

Please note that the appointment will be made in line with the in line with the company’s EE plan.

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

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