Front Office Manager
2 weeks ago
A luxurious 5* establishment located in the beauty of Stellenbosch is looking for a Front Office Manager to oversee the daily operations of the front office of the establishment and ensure that staff perform their duties in an appropriate manner
**DUTIES**
- Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets)
- Train, supervise, and support office staff, including receptionists, security guards, and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customer requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure the establishment’s policies and security requirements are met
**REQUIREMENTS**
- Proven work experience as a Front desk manager or Reception manager
- Hands-on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management, and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid understanding of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma; additional certification is a plus
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