Assistant Front Office Manager

2 weeks ago


Cape Town, South Africa Pepperclub Hotel & Spa Full time

**JOB SPECIFICATIONS**:

- Preferable Grade 12 or higher qualification.
- Experience in 5* hotels advantageous.
- Computer literate with Excel, Word, Outlook and Opera experience.
- Pay attention to detail.
- Very good communication skills.
- Work well with people.
- Min 2 years’ experience in a similar position in front office.

**Duties Will Include But Are Not Limited To**
- Utilizes interpersonal and communication skills to lead, influence, and encourage the front office Team; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervise and manage The Front Office Team ( Guest Relations). Understanding FOM position well enough to perform duties in FOM' absence.
- Establishes and maintains Hotel standards.
- Manages day-to-day operations, ensuring the quality, standards and that guest expectations are met.
- Handling and resolving guest complaints.
- Participates in the development and implementation of corrective action.
- Ensuring Exceptional Guest Service.
- Supervise and manage all financial accounts and standard operating procedures.

Check all rate overrides prior to arrival and ensure correct authorization has been obtained, or accountability has been provided;
- Check the Departure Report daily for any discrepancies on room rates and ensure that all rooms have been correctly charged;
- Responsible for daily checks on floats and ensure that safe is adequately stocked with change at all times;
- Follow up on the open balance status on a daily basis and liaise with the relevant department managers to ensure that payment for departed functions/groups/guests is received promptly;
- Attend to requests and complaints from guests without delay and in an appropriate manner;
- Liaise directly and on a daily basis with all relevant departments to discuss the day’s events and any special requests from guests;



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