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Customer Success Manager

4 months ago

Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: SJ 7524

**Consultant**: Sone Johnson

**Descriptions**:
Drive and own the new client onboarding journey
Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
Management of data migration from clients’ previous solution
Online training sessions on our software
Regular client usage audits and consultation sessions to optimally use our solutions
Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
Handle and resolve customer requests and complaints.
Minimize customer churn by pro-active client consultations
Improve customer experience through product support in product design and product development.
Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions

**Qualifications**:
You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
3+ years of experience in an account management, customer success or online training in the software industry
A track record in property management
Phenomenal interpersonal skills that allows you to easily build new
relationships
Ability to work under pressure
Tech savvy

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.