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Customer Success Manager
4 weeks ago
**Customer Success Manager**
(Also known as Software implementation Specialist/ Software onboarding specialist/ Software Migration specialist/ New client onboarding)
Our client is a rapidly growing South African software company specializing in the developing solutions for the property management industry. They are committed to developing the most advanced end-to-end property management ecosystem, enabling seamless migration processes, and providing dedicated training and support services to ensure customer success.
**Responsibilities**:
- Drive and own the new client onboarding journey
- Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
- Management of data migration from clients’ previous solution
- Online training sessions on our software
- Regular client usage audits and consultation sessions to optimally use our solutions
- Provide support on queries of existing clients, through providing advice, configuration, and guidance where appropriate
- Handle and resolve customer requests and complaints.
- Minimize customer churn by pro-active client consultations
- Improve customer experience through product support in product design and product development.
- Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions
**Requirements**:
- You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
- 3+ years of experience in an account management, customer success or online training in the software industry
- A track record in property management
- Phenomenal interpersonal skills that allows you to easily build new relationships
- Ability to work under pressure
- Tech savvy
**Salary**: R20k-R30k p.m. (depending on experience)
**Location**: Somerset West (office-based position)
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