Learning & Development Consultant

4 weeks ago

Sandton, South Africa Sanlam Full time

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier. What will you do?

The following outcomes will be expected to be achieved by the L&D Consultant.
- To conduct training needs analysis;
- To develop and implement quarterly training plans for respective clients;
- To develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant;
- To create, schedule and deliver training programmes focused on adult learning methods and based on employee needs, business priorities and best practice that are suitable to Hybrid working environment.
- To monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners;
- Introducing and making use of online e-learning tools for training purposes
- To provide feedback on learning to managers and learners;
- To provide technical support and expertise through query resolution in support of the business in overall development of employees;
- To adhere to organisational best practices and legislative requirements (Skills Development Act, Employment Equity Act);
- To provide support with regard to new projects and technology;
- To build and maintain relationships with relevant departments to ensure sufficient knowledge of related Glacier products, processes, legislations and regulatory frameworks;
- To provide an efficient and effective coaching process to staff;
- To engage with appropriate interventions to ensure own professional development.

Qualifications and experience
- 5+ year’s relevant business experience and product knowledge
- Relevant training & development qualification will be advantageous
- E-learning development experience with use of tools such as Articulate Storyline, Canva etc..
- LMS administration will be an advantage
- Previous or current training related experience in a Client Services environment would be advantageous

Competencies
- Client Focus
- Cultivates innovation
- Collaborates
- Drives results
- Being Resilient
- Excellent problem solving and analysis skills
- Excellent communication skills, both written and verbal
- Information Monitoring
- Ability to perform well under pressure
- Attention to detail

Qualification and Experience Degree or a Diploma with 4 to 6 years related experience. Knowledge and Skills Training material/ workshop development Pilot training and ongoing training/presentation Assess and moderate qualifications Training material/content updates, changes and reviews Personal Attributes Plans and aligns - Contributing independently Communicates effectively - Contributing independently Decision quality - Contributing independently Interpersonal savvy - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time

**Closing Date**: 12 May 2023 Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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