Account Manager

4 months ago

Durban, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Kwa zulu Natal
Job Posting Title: Accounts Manager, Retention
Time Type: Permanent

**BASIC MINIMUM REQUIREMENTS FOR THIS ROLE**

**Tertiary Qualification**-Advantage

**Computer Literacy Level **(MS Word, Excel, PowerPoint & Outlook)

Intermediate

**Job-related Requirements**

Minimum of 1 - 3 years’ experience in the industry or similar role

Ability to liaise effectively with clients and colleagues at various organizational levels

Skills of achieving targets

Must be patient, persuasive and persistent.

Punctuality and good time management skills

Good administrative & daily planning skills

Ability to adapt to a rapidly changing environment/technology.

Ability to work under pressure & meet deadlines without fail.

Ability to work without supervision.

Effective verbal and written communication skills

Effective presentations skills

Must be someone that works well within a team and has a positive outlook

Own reliable transport & Valid Drivers licence

Grade 12 / Matric is a fixed minimum requirement for all roles within DSV.

**ADDED ADVANTAGES FOR THIS ROLE**

Effective customer communication skills (verbal / writing)

Experience in onboarding customers within the logistics environment

Experience in customer retention

Experience in customer growth

**JOB SPECIFICATION**

Unlock Your Potential as an Account Manager

The Account Manager engages and maintains existing accounts aligned with DSV’ s Sales Process; achieving sales plan objectives with the assigned clients by up selling DSV’s products and solutions; ensuring alignment and growth across functional areas.

We believe in the power of innovation, collaboration, and growth. As a leading player in our industry, we are dedicated to transforming the landscape through cutting-edge solutions and unparalleled dedication to our clients.

Are you ready to take your career to new heights? Do you have a passion for forging new relationships, driving growth, and making a significant impact in the business world? If so, we have an exceptional opportunity for you

**What do you gain?**
- We grow together - you will be part of a fast-growing organisation
- Dynamic environment - exciting work in a changing environment
- Global career development - we build inspiring careers locally and internationally
- Empowerment - we’ll empower you to make a diferrence
- Ownership - we will encourage you to act as if DSV was your own business
- Performance - you’ll join a group of highly dedicated people who strive to improve every day
- Learning - our DSV academy will give you access to knowledge and online as well as instructor led training, which sets us in apart in the sales and customer retention arenas
- Modern and environmentally sustainable facility, centrally located in Durban,
- Commitment to sustainability - science based targets to be Net Zero carbon emissions by 2050 lead operational decisions

**Essentials for heroes (Requirements)**

Valid unendorsed drivers’ licence with a reliable vehicle (mandatory)

1-3 years of account management experience in a retention environment withing logistics

Proven track record in meeting targets

Grasp of logistics and end to end supply chain.

Willingness to travel extensively for client meetings.

**Full package deal (Perks, benefits, differentiators)**
- Competitive basic salary, lucrative commission structure
- Cell phone allowance
- Re-imbursement for fuel
- Long service awards
- Provident fund contribution
- Annual leave starting at 15 days (Paid annual leave)
- New leadership & growth within DSV Road

**DUTIES & RESPONSIBILITIES**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

Main responsibility is customer retention and growth within the portfolio, effective account management and protection of revenue by providing excellent service to DSV clients.

This should be achieved by (but not limited to):
Represent the DSV brand with pride and professionalism.

Maintain and expand the existing client base in the local courier and distribution market for the assigned region, meeting set monthly and annual targets.

Update and maintain the internal CRM system.

Handle general administrative tasks, including client portfolio analysis and weekly reporting to the Regional Retention Manager.

Manage clients' debtor days within company requirements.

Create sustainable value for customers by adopting an innovative approach to their business.

Ensure required monthly targets & KPI’s are met.

Provide monthly billing and financial reports to stakeholders.

Continuously monitor competitors and industry trends.

Assist in tender and proposal preparation, including presentations.

Maintain regular inter-departmental communication.

Identify cross-silo solutions and collaborate with other

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