Spa Receptionist

4 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

Kendrick Recruitment are seeking a motivated and customer-oriented Spa Receptionist to join our prestigious Spa in Cape Town. The Spa Receptionist will be responsible for providing exceptional guest service, managing spa bookings and ensuring smooth operations at the front desk.

**Responsibilities**:

- Greet guests warmly and provide a high level of hospitality, creating a welcoming and friendly atmosphere.
- Check-in guests for spa appointments, verify bookings and handle reservations accurately.
- Provide detailed information about spa treatment packages and promotions.
- Answer phone calls and respond to inquiries in a professional and timely manner.
- Handle cash and credit card transactions, maintain an accurate cash register and reconcile daily sales.
- Manage the spa appointment schedule, ensuring efficient booking and scheduling of appointments.
- Coordinate with spa therapists and other team members to ensure smooth operations.
- Maintain a clean and organized front desk area, spa lobby and retail display.
- Assist with retail sales, including product knowledge, stocking and inventory management.
- Handle guest feedback and complaints with professionalism and empathy, resolving issues to guest’s satisfaction.
- Adhere to spa policies and procedures, including privacy and security regulations.
- Provide support and assistance to other departments as needed.

**Requirements**:

- Previous experience as a spa receptionist.
- Excellent communication skills, both written and verbal.
- Ability to provide outstanding customer service and creates a welcoming environment.
- Strong organizational skills and attention to detail.
- Proficient in computer skills, including Microsoft Office and booking software.
- Ability to multitask and work in a fast-paced environment.
- Professional and friendly demeanour with a positive attitude.
- Knowledge pf spa treatments, products and services is an advantage.

Salary and Benefits:

- The salary for this position is R9000.00 per month
- Medical Aid and Pension Fund contribution as per company policy.


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