Spa Receptionist

2 weeks ago

Cape Town, South Africa Belmond Full time

The Spa Receptionist is the first touchpoint with our Spa guests and plays a vital role in starting the journey to tranquility.

**This role includes the following main responsibilities**:

- To greet the guests at reception and assisting with post treatment sales.
- To co-ordinate with the therapists regarding the daily appointments by allocating the time accordingly.
- To record all guests & treatment details for the data base.
- Assist the guests in selecting their treatment & explain the treatment procedures.
- Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
- Suggest and promote retail products or additional services.
- Strive to achieve the highest standards through continuous education in treatments.
- Provide the guests with high quality of service at every stage of their spa experience.
- Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
- Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
- To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
- To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
- Acknowledge and respond to relevant customer queries, needs and expectations.
- Accurate monthly stock taking in the absence of the Spa Manager.
- Ensure the Spa Manager is kept informed of any developments and guest queries.
- To brief the Spa Manager on any feedback received & any follow-up on work to be carried out by the maintenance department.

**Requirements**:

- One of the following qualifications will be advantageous: CIDESCO, ITEC or SAAHSP.
- Previous experience as a therapist in a stand-alone spa or hotel - advantageous
- Previous experience within a reception role.
- Good communication skills.
- Knowledge about human anatomy, body types, muscles and joints.
- Knowledge on various massages and oils.
- Excellent customer service orientation.
- Genuine interest and passion for wellness and body therapy.
- To have a thorough knowledge of all skin care, body & products being used at the spa & be able to use & prescribe products appropriately

**Benefits**:

- Pension Plan
- Medical Aid

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