Customer Relations Consultant

3 days ago


Johannesburg, South Africa Unique Personnel Full time

**Job Number**
- 68461

**Job Type**
- Permanent

**Job Title**
- Customer Relations Consultant

**Computer Skills**
- MS Office Suite,Windows

**Industry**
- Pest Control

**City**
- Johannesburg (Incl. Northern Suburbs)

**Province**
- Gauteng
- Job Purpose:
- Enhance, extend and retain the Company’s/Division’s business through representing the company to existing clients and to achieve pre-determined retention targets. Coordination and consolidation of retention feedback from role players in the business.- Principal duties:
- 1. Achievement or improvement of retention budgets & growth rate 2. Account Manage a number allocated customers for the region and or division 3. Maintain complete records of all activities regarding the customer - creating a relevant and historic database 4. Make every effort to encourage our existing client base to retain our services by building and maintaining professional client relationships 5. Adherence to Company and Divisional standards in terms of hours of work, minimum performance standards, reporting, completion of relevant documentation, use of company assets and policies 6. Flag losses/reductions received 7. Notify Service Planners and Regional Key Accounts Manager of all handovers, liquidations and closures immediately 8. Weekly reporting of terminations to Regional Key Accounts Manager 9. Compliance to and use of the CRC retention process flow with the daily, weekly, monthly and quarterly responsibilities as confirmed therein.- Internal and External Key Relationships:
- Internally: ? Branch Manager ? Regional Sales Manager ? Sales Managers ? Regional Business Managers ? Quality Assurance Managers ? Sales Consultants ? Administration- Externally: ? Customers ? Stake Holders-
**Inherent Requirements**
- Qualifications and/or experience:
- Matric- Computer literacy - MS Office, Windows, Internet tools- Skills/Knowledge:
- Awareness of competitor activity- Ability to interact with clients at all levels- Awareness of Health & Safety measures around on working environment at all times- Ability to facilitate communication, coordinate, plan and report.- High energy level / self-motivated /planning and organizing- Highly developed communication skills (written / verbal / non-verbal)- Ability to form strong customer relationships at all levels- Focusing our best efforts on achieving the companies objectives- A self-starting, engaging team player who has a customer centric mind-set.- Selling Skills/ Persuasiveness- Initiative / Proactive- A high work ethic and tenacity- Confident and passionate.- A natural and open communicator (written and oral), with great interpersonal skills and the ability to build relationships- Set high standards for self and co-workers- Organised with good planning skills- Qualities/Attributes/Behaviours:
- Good verbal and written communication skills ? Strong behavioural connection with values of service, relationships and teamwork ? Selling Skills/ Persuasiveness ? A high work ethic and tenacity ? Confident and passionate ? Team player / collaborative / initiative / innovative / persuasive- Critical Competencies:
- Deliver results:
- The ambition to achieve goals/objectives and the discipline, organisation and perseverance to deliver outstanding customer service. Work Level 2s need to focus on delivering what’s required.- Establishes SMART objectives for self and others- Is enthusiastic and works with energy to achieve company standards and goals- Monitors progress of objectives and takes action to ensure delivery to agreed timescales, and cost- Plans, organizes and prioritizes workload effectively- Act Commercially:- Uses experience to solve current problems- Uses a straightforward and practical approach to handling business issues- Understands how own actions impact on costs and finds the most cost effective solution to meet needs- Manage Self:
- Managing emotions to remain calm, focused, and optimistic while dealing with a constant stream of demands.- Is aware of own feelings- Manages own feelings to remain clear and focused- Has positive expectations that things will work out- Is aware of own development needs and takes steps to improve these- Knows how to take care of themselves so they can be at their best- Work with others- Display leadership**What Qualification**
- Matric

**Minimum Qualification**
- Matric

**Status**
- Available



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