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Manager Operations: System Operators

6 months ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To provide specialist payment and operations expertise in Commercial Payments, ensuring activities are fulfilled in adherence to relevant control and compliance requirements, and quality standards as set out in relevant Absa Policies and Standards and required by the Payment Schemes. This includes:

- play the role of SME on operational change and efficiency programmes
- continuously identify and give input on ways to improve operations in the business, and
- ensure the effective fulfilment of all required administrative duties, including tracking and reporting
- managing operational matters between Absa and System Operators (SO) that service Absa clients

**Job Description**:
Accountability: Relationship Management
- Own the relationships with the clients, and be the first point of contact for all operational matters
- Be the key business interface to clients’ operational and technical teams, including attendance of operational and project tracking meetings with the clients and facilitating resolution of Absa related operational and compliance issues impacting clients.
- Communicate and implement any actions to improve service following SO feedback in respect of complaint and compliments received.
- Liaise with Acquiring Product Managers with regards to new and potential solutioning across product verticals
- Responsible for organizing and attending regular meetings with internal stakeholders to maintain dialogue and sharing of information and best practice.

Accountability: Specialist expertise and support
- Be familiar with all Schemes and Payment Association of South Africa (PASA) requirements pertaining to:

- transaction processing by System Operators and be able to give expert advice to clients and internal support functions
- end-to-end new take-on process for System Operators and be able to give expert advice to clients and internal support teams
- Ensure that all the support functions perform the required tasks in accordance with Absa Standards and Payment Schemes Standards
- Be familiar with SO specific requirements as defined and updated by Mastercard and VISA from time to time
- Be able to give expert advice to SO and internal support teams

Accountability: Administration:

- Work with the Fulfilment team to ensure that all activities relating to creation and linking of System Operators to merchants are correctly done
- Ensure that correct take-on process documentation for all new and existing SOs are kept (Absa products supported, testing, implementation sign-off)
- Work with the IT and change team to ensure that all activities relating to take-on and other related scheme requirements are implemented correctly
- Ensure that all progress updates on projects and scheme bulletins are submitted timeously by relevant SOs
- Ensure that project and scheme compliance reviews where required are carried out timeously with all clients

Accountability: Compliance and Risk Management:

- Card Schemes Monitoring programmes: drive compliance with System Operators on identified potential non-compliance issues
- Ensure that relevant critical process assessments are completed and reviewed annually, with associated risks and controls mapped and documented
- Ensure that all PASA and Schemes new and renewal registrations for Service Operators types are completed timeously
- Operational Risk issues
- ensure that all identified issues are correctly reported and captured on ORMS

Accountability: Change programmes (BOW)
- Ensure that all Schemes changes being implemented have processes and procedures documented where clients (Service Operators) are impacted.
- Work with the Fulfilment enablement team to implement solutions relevant for System Operators
- Work with training team to ensure all new changes implemented are communicated and understood by SOs and payment support functions

Accountability: Continuous improvement
- Continuously review documented processes and procedures and ensure process gaps are corrected and changes made to drive efficiency
- Be aware of all non-technical Schemes Changes that result in new processes and ensure new process and procedure documents are amended and updated
- Review, analyze and investigate weekly, monthly, daily project progress reports submitted by clients to identify any variances and trends and come up with remedial plans

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_