Manager Operations: System Operators

3 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To provide specialist payment and operations expertise in Commercial Payments, ensuring activities are fulfilled in adherence to relevant control and compliance requirements, and quality standards as set out in relevant Absa Policies and Standards and required by the Payment Schemes. This includes:

- play the role of SME on operational change and efficiency programmes
- continuously identify and give input on ways to improve operations in the business, and
- ensure the effective fulfilment of all required administrative duties, including tracking and reporting
- managing operational matters between Absa and System Operators (SO) that service Absa clients

**Job Description**:
Accountability: Relationship Management
- Own the relationships with the clients, and be the first point of contact for all operational matters
- Be the key business interface to clients’ operational and technical teams, including attendance of operational and project tracking meetings with the clients and facilitating resolution of Absa related operational and compliance issues impacting clients.
- Communicate and implement any actions to improve service following SO feedback in respect of complaint and compliments received.
- Liaise with Acquiring Product Managers with regards to new and potential solutioning across product verticals
- Responsible for organizing and attending regular meetings with internal stakeholders to maintain dialogue and sharing of information and best practice.

Accountability: Specialist expertise and support
- Be familiar with all Schemes and Payment Association of South Africa (PASA) requirements pertaining to:

- transaction processing by System Operators and be able to give expert advice to clients and internal support functions
- end-to-end new take-on process for System Operators and be able to give expert advice to clients and internal support teams
- Ensure that all the support functions perform the required tasks in accordance with Absa Standards and Payment Schemes Standards
- Be familiar with SO specific requirements as defined and updated by Mastercard and VISA from time to time
- Be able to give expert advice to SO and internal support teams

Accountability: Administration:

- Work with the Fulfilment team to ensure that all activities relating to creation and linking of System Operators to merchants are correctly done
- Ensure that correct take-on process documentation for all new and existing SOs are kept (Absa products supported, testing, implementation sign-off)
- Work with the IT and change team to ensure that all activities relating to take-on and other related scheme requirements are implemented correctly
- Ensure that all progress updates on projects and scheme bulletins are submitted timeously by relevant SOs
- Ensure that project and scheme compliance reviews where required are carried out timeously with all clients

Accountability: Compliance and Risk Management:

- Card Schemes Monitoring programmes: drive compliance with System Operators on identified potential non-compliance issues
- Ensure that relevant critical process assessments are completed and reviewed annually, with associated risks and controls mapped and documented
- Ensure that all PASA and Schemes new and renewal registrations for Service Operators types are completed timeously
- Operational Risk issues
- ensure that all identified issues are correctly reported and captured on ORMS

Accountability: Change programmes (BOW)
- Ensure that all Schemes changes being implemented have processes and procedures documented where clients (Service Operators) are impacted.
- Work with the Fulfilment enablement team to implement solutions relevant for System Operators
- Work with training team to ensure all new changes implemented are communicated and understood by SOs and payment support functions

Accountability: Continuous improvement
- Continuously review documented processes and procedures and ensure process gaps are corrected and changes made to drive efficiency
- Be aware of all non-technical Schemes Changes that result in new processes and ensure new process and procedure documents are amended and updated
- Review, analyze and investigate weekly, monthly, daily project progress reports submitted by clients to identify any variances and trends and come up with remedial plans

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Logistics and Operations Management Full time

    We require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...

  • Operations Executive

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ecoplanet Green Operations Gmbh Full time

    The CompanyGlobe 24-7 in partnership with a leading mining contractor are seeking an experienced Operations Executive to effectively lead the Company operations and production units. The RoleThe incumbent will be tasked with leading company operations and production units safely in pursuit of the highest return on investment through the effective...

  • Payments Systems Operations Manager

    3 weeks ago

    Johannesburg, South Africa Helen Wilson Recruitment Full time

    **Essential Criteria for consideration** - Min 5 years hands on experience with project support in a Payments Environment - ie: electronic payment projects - Relevant tertiary qualification - Completed Foundational Course in Payment Systems **Knowledge**: - System / Business analysis methodologies and principles. - System / Business analysis techniques. -...

  • Head of Middle Office Operations

    2 months ago

    Johannesburg, South Africa Investment Manager firm Full time

    **Job Title: Head of Middle Office Operations** **Job Overview**: As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund...

  • Operations System Administrator

    4 weeks ago

    Johannesburg, South Africa Nambiti Technologies Full time

    We are recruiting for a Operations Systems Asministrator. Administer and manage processes as part of a systems administration team and be responsible for selected processed in the data-center; 2) System administration skills required will create a balanced team combination with cross-functional skills and experience to be able to support the following...

  • Operations Manager

    3 weeks ago

    Johannesburg, South Africa Project Management Connection Full time

    **Overall job purpose**: The key areas of responsibility entail managing the end-to-end projects, governance functions and administration services of the various payment systems. **Key stakeholder management and interaction**: - Internal and external **Responsibilities**: - To manage and lead the end-to-end administration and operational processes and...

  • Payment Systems

    4 weeks ago

    Johannesburg, South Africa Helen Wilson Recruitment Full time

    **Overall job purpose** The key areas of responsibility entails managing the end-to-end projects, governance functions and administration services of various payment systems with various stakeholders. **Education and experience** - Bachelor’s Degree in Management or Commerce - 4-6 years’ experience in payment systems operations environment (NPS) - 4-6...

  • Head of Middle Office Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Investment Manager firm Full time

    Job Title: Head of Middle Office OperationsJob Overview:As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund Administration. Your role...

  • Head of Middle Office Operations

    4 weeks ago

    Johannesburg, South Africa Investment Manager firm Full time

    **Job Title: Head of Middle Office Operations** **Job Overview**: As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund...

  • Operations Manager

    2 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72672 **Job Type** - Permanent **Job Title** - Operations Manager **Computer Skills** - Ms Office **Industry** - Energy **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - As a Solar PV Operations Manager at company, Will play a crucial role in ensuring the efficient operation of our Solar PV systems. - Will be...

  • Operations Manager

    4 hours ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 72672 **Job Type** - Permanent **Job Title** - Operations Manager **Computer Skills** - Ms Office **Industry** - Energy **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - As a Solar PV Operations Manager at company, Will play a crucial role in ensuring the efficient operation of our Solar PV systems. - Will be...

  • Sm: Operational Risk Systems

    2 weeks ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Contact** - REQ 133944- Tshego Semenya- Location: Johannesburg- Closing date: 31 May 2024**Cluster** - Group Risk**Career Stream** - Operational Risk **Leadership Pipeline** - Manage Self: Professional **Position** - SM: Operational Risk Systems**Job Purpose** - Goals: Enhance operating systems, improve...

  • Operations Manager

    3 weeks ago

    Johannesburg, South Africa titc Full time

    This organisation operates as a self-regulatory entity in South Africa. Tasked with developing rules, criteria, and governance structures, it ensures efficient activities through payment clearing house agreements, clearing rules, and service level agreements. Foundational governance documents, policies, and position papers strengthen its robust legal...

  • Operations Manager

    3 weeks ago

    Johannesburg, South Africa The Payments Association of South Africa (PASA) Full time

    **Overall job purpose** The Payments Association of South Africa (PASA) payment system environments are responsible for the design, implementation, maintenance, and support services for the National Payment System (NPS) of South Africa, PASA members and the greater payments industry, also contributing to the safety, efficiency, and effectiveness of the...

  • IT Operations Manager

    3 weeks ago

    Johannesburg, South Africa Niche Recruiting Full time

    My client based in Johannesburg North is seeking an experienced IT Operations Manager to join their team. JOB SUMMARY The IT Operations Manager will be responsible for overseeing and managing all IT systems and IT operational activities within the company. The IT Operations Manager will play an integral part in the strategic planning, procurement,...

  • Operations Manager

    7 days ago

    Johannesburg, South Africa STELO Full time

    **Position: Operations Manager** An opportunity exists for an experienced **bilingual (French and English)** Operations Manager that has extensive experience in Managing Mining Process Plants and understands Operations and Maintenance in the Mining sector. The company has experienced substantial growth and now requires a seasoned professional to assist with...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Unique Personnel Full time

    Job Number 72672Job Type PermanentJob Title Operations ManagerComputer Skills Ms OfficeIndustry EnergyCity Johannesburg (Incl. Northern Suburbs)Province Gauteng As a Solar PV Operations Manager at company, Will play a crucial role in ensuring the efficient operation of our Solar PV systems. Will be responsible for overseeing all aspects of system maintenance...

  • SM: Operational Risk Systems

    1 month ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ Tshego SemenyaLocation: JohannesburgClosing date: 31 May 2024ClusterGroup RiskCareer StreamOperational RiskLeadership PipelineManage Self: ProfessionalPositionSM: Operational Risk SystemsJob PurposeObjective: Contribute to the development and maintenance of risk management systems by applying best practice...

  • SM: Operational Risk Systems

    4 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ Tshego SemenyaLocation: JohannesburgClosing date: 31 May 2024ClusterGroup RiskCareer StreamOperational RiskLeadership PipelineManage Self: ProfessionalPositionSM: Operational Risk SystemsJob PurposeObjective: Contribute to the development and maintenance of risk management systems by applying best practice...

  • SM: Operational Risk Systems

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition ContactREQ Tshego SemenyaLocation: JohannesburgClosing date: 31 May 2024ClusterGroup RiskCareer StreamOperational RiskLeadership PipelineManage Self: ProfessionalPositionSM: Operational Risk SystemsJob PurposeObjective: Contribute to the development and maintenance of risk management systems by applying best practice...