Psychologist - Counselling Call Centre (Eap)

1 week ago

Midrand, South Africa Therapy on the Go Full time

**Job Title**:Psychologist - Counselling Call Centre (EAP)**
**Location**: Midrand, GP
**Client coverage**: Nationwide services
**Salary**: Market Related
**Application Deadline: 22 July 2023**

We are looking for a registered Psychologist to provide Counselling services. Both Face to face sessions and telephonic counselling.

Our offices and Call centre is in Midrand, Gauteng. Position available immediately.

**Minimum Qualifications & Experience Required**:

- A qualified Psychologist or HPCSA registered counsellor.
- Minimum 3 years’ experience within wellness / a therapeutic context / EAP context.
- Advanced MS Office proficiency
- Min 3 years' experience in EAP care centre environment
- Counselling case management, corporate wellness and quality management experience is advantageous

**KEY RESPONSIBILITIES**:

- Responsible for the distribution of workflow
- Manage the overall EAP administration, staff, and cost aspects of the EAP call centre.
- Scheduling and monitoring of clinicians’ shift schedules.
- Assess call centre statistics daily against targets and align processes and resources accordingly.
- Continuously review the appropriateness of performance targets and assist management to revise and aligning performance targets in accordance with changes in the environment.
- Planning and execution of corporate wellness events and marketing of our services
- Proactively engage and contribute in regular operational meetings, whereby sufficient preparation in completed in advance.
- Draft agendas and action plans for team meetings.
- Provide regular reporting on operational challenges, achievement of care centre targets, operational statistics and interventions implemented within the team.
- Daily monitoring and motivating of TCs, Case Managers and Administrators to ensure departmental objectives are met.
- Issue staff instructions (memos, guidelines) to address specific issues.
- Ensure cases are allocated evenly and the telephone coverage of EAP Lines and Calls are monitored accordingly.
- Assist the company with ad-hoc requests.

Employment: Permanent, full-time at the office

Working Hours: 08:00 AM to 17:00 PM

Application Question(s):

- Are you a registered with HPCSA?

**Education**:

- Bachelors (required)

**Experience**:

- Counselling: 3 years (required)

Application Deadline: 2023/07/22

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