Call Center Collections Agent

2 months ago

Cape Town, South Africa MCI Careers Full time

POSITION OVERVIEW:
**Job Title**:Call Center Collections Agent

**Location**:Onsite, Pinelands, Cape Town

**Start Date**: 2 December 2024

**Hours**: USA Shifts

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.-
POSITION RESPONSIBILITIES:
**Key Responsibilities**:

- Make outbound collection calls to customers with past due accounts.
- Negotiate payment plans and settlements with customers to bring accounts current.
- Offer solutions to customers experiencing financial difficulties to help them maintain their accounts in good standing.
- Review and analyze customer accounts to identify overdue payments.
- Document all customer interactions and update account information in the system accurately.
- Provide exceptional customer service by addressing customer concerns and questions promptly and professionally.
- Educate customers on payment options, account status, and the consequences of non-payment.
- Adhere to all company policies, procedures, and regulatory requirements.
- Communicate effectively with customers, team members, and management.
- Escalate unresolved issues to the appropriate department
- Meet or exceed individual and team performance goals and targets.
- Maintain a high level of accuracy and efficiency in handling customer accounts.
- Participate in ongoing training and development programs to enhance collection techniques and knowledge of industry regulations.
- Stay updated on changes in company policies and procedures.

CANDIDATE QUALIFICATIONS:
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
- Grade 12
- 6 months - 1 year experience in a collection's role
- Superior command of the English language
- Strong negotiation skills.
- Ability to handle sensitive information with discretion and confidentiality.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

COMPENSATION DETAILS:
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**
- We provide competitive compensation packages, opportunities for professional growth, and a supportive, collaborative work environment that embraces diversity and inclusion. Our salary package includes a **_base salary with commission_**, and we also offer **_subsidized transportation_** for our team members.PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT:
**All MCI Locations**
- Must be authorized to work in the country where the job is based.

**Subject to the program and location of the position**
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER:

- At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment._- MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordina

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