Systems Administrator

2 weeks ago

Johannesburg, South Africa NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The purpose of this position is administration of day to day operations of the organisations 4Me instance as well as access and maintenance of instance integrity, set up and product, SLA’s, Configuration Management Database administration, form and workflow design and API integration

**Working at NTT**

**System Administration**
- Assists with design, setting up and scheduling of reports
- Sets up and ensures all integrations with other associated tools
- Works with the 4Me support team to resolve system issues
- Develop and maintain standard load templates for data import
- Manages permissions and access (roles, users, groups, etc)
- Troubleshoot day to day operational and system issues
- Set up notifications and alerts
- Maintain the service catalogue and service level management
- Manage Configuration Management Database health
- Resolve basic incidents and fulfil routine service requests

**Continuous Improvement**
- Analyze the current environment and propose automation where possible
- Improve business processes and manage continuous improvement
- Provides and administers functional and process documentation
- Works closely with the PMO and business users to implement new processes and best practice
- Understand how 4Me can enable the business to become more efficient and configure the platform to achieve measurable benefits;

3. **Training**
- Provide training to end users and business personnel
- Guides business users with process and the platform
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.

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