Account Manager

7 months ago

Johannesburg, South Africa Epsidon Management & Marketing Consultancy Full time

**JOB PROFILE**:
**Job Title: Account Manager - Digital Sales**

**Division**:Digital Sales

**Location & Address**:Johannesburg, Kyalami Midrand

**Reports to**:Digital Sales Manager

**Direct Subordinates: 0**

**Total Staff in Function: 1**

**WORKING RELATIONSHIPS**:
**Internal**:

- Procurement
- Sales Operations
- Brand Operations
- Account Managers
- Systems Engineers / Presales
- Marketing
- Logistics
- Regional Managers

**External**:

- Vendor
- Resellers
- End Users
- Vendor Alliance Partners

**JOB SUMMARY**:
**Main Purpose of Position**:
Grow revenue and gross profit by following up on all CRM opportunities. (House accounts)

**Key Performance Areas**:

- Validate all identified opportunities from the dashboards on house accounts - tracking notes in CRM will be updated.
- Call on and update any overdue CRM opportunities tracking notes on opportunity progress.
- Daily deal and quote validations.
- Maintain operations by following policies and procedures; reporting needed changes
- Attend training as and when required (Brand/product/sales)
- Bi-weekly business review sessions with Management (review CRM hygiene and progress with House CRM ops.
- CRM: Notes are to be completed in full, detailed notes for both Opportunity rating and general notes.
- General notes: General engagement notes, business development product training
- Complete sales cycle from CRM
- Quote on Fortinet/Dell CSG and Any run rate business for house accounts both in CRM and Accpac
- Complete Call campaigns/ Lead generations, Promotional activities, campaign follow-ups, and Event calls downs.
- Update account profiles on CRM with correct contact people, contact details, etc.

**COMPETENCIES**:
**Knowledge** - You must know:
**Skills** - You must be able to perform:
**Attributes** - You must in a way that will drive successful performance which is supported by the **Company’s values.**
- Knowledge of relevant brand products and process.
- Knowledge of vendor structure to have the correct point of contact.
- Knowledge of information management industry in South Africa.
- Previous IT solutions sales and business development experience.
- Knowledge of IT Industry.
- Understanding of Distribution.
- Good understanding of Cyber Security ,Datacenter Infrastructure, Networking and Cloud a must.
- Overall solutions selling knowledge.
- Excel Intermediate
- Demonstrated accuracy and attention to detail with numbers
- Demonstrated confidentiality.
- Ability to deliver on service level agreements.
- Demonstrated ability towards business intelligence.
- Emotional Intelligence.
- Adhere to all policies and procedures that are implemented by the Company.
- Attitude - always demonstrate your best in your role and ensure professional attitude with internal and external customers.
- Respect - demonstrate respect with actions and words to internal and external customers.
- Accountability - accountable for the consequences of your action, both positive and negative.
- Integrity - consistently honest and truthful in dealings with peers, customers, and vendors.
- Teamwork
- strive to work productively in co-operation with one another, fostering a healthy atmosphere with mutual support, thus allowing everyone to achieve their own work-related goals.
- Enjoyment - be creative and enrich the working atmosphere.
- Self-Starter - Be able to use your initiative to get things done and be an out of the boc thinker

**Internal training associated with competencies**:

- Adhere to and complete the Company Learning Map issued during the first week of employment to meet the expectation

**Minimum Qualification**:

- Matric

**Minimum Experience**:

- Distribution sales, Experience selling into and developing reseller channels, Solution Selling, selling across Cloud, Datacenter infrastructure, Networking and or Cyber security.

**Additional Skills**:

- Strong Self Motivational and Empowerment skills.
- Strong Communication Skills.
- Strong Relationship and Self-Management Skills.
- Takes Initiative.
- Works well with all kinds of people.
- Remains calm under pressure.
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment.
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks.
- Critical thinking and problem-solving skills
- Excellent time and project management skills. You're always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines

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