Head of Community

5 months ago

Durban, South Africa OLIVER Agency Full time

**Role**: Head of Community

**Location**:Durban, South Africa (onsite)

**ROLE MISSION**

Working in partnership with our client, the Head of Community will be tasked with leading and supporting a team of Community managers working under the umbrella of the following categories, beauty, wellness and personal care, home care and refreshments - therefore experience with FMCG brands in this sector would be significantly advantageous. This role will oversee work, partner with clients and ensure teams are executing community management and social media strategies effectively. You will not personally own specific channels but will have close relationships with brand stakeholders and be jointly accountable for them with your brands and teams.

**THIS ROLE IS RIGHT FOR YOU IF...**

The role is best suited to someone with 5+ years' experience working in social media either agency or client side. You know how to get the best out of people having managed a team in the past. You should be an empathetic and inspiring leader who lives and breathes social and culture to understand the impact these two areas can have on brand marketing. You should have an excellent understanding of what compelling social creative is with experience working in blended teams on big campaigns and organic social. You should be adept at working with clients and juggling multiple priorities and stakeholders.

**ABOUT THE TEAM YOU WILL BE JOINING**

Established in 2016, the client's in-house creative agency, specialising in the creation of needs content and social & digital advertising. Powered by OLIVER agency it houses a wealth of strategic and creative expertise, giving brands access and proximity to the right skillsets at the right times. U-Studio is a global network spanning 17 markets and all client categories, giving us a huge variety of briefs to work on.

**WHAT YOU WILL BE DOING IN YOUR ROLE**
- Be accountable for CCM implementation across range of brands, helping to embed and nurture best practice habitual behaviours in line with U-Studio maxims.
- Sense-check reactive opportunities executed across range of brands, reviewing cultural opportunities against risk and protecting brand and/or maximising opportunity whenever possible.
- Engage with and be accountable for social channel strategy across brands, specifically the CCM engagement executions linked to strategic content/channel recommendations.
- Work together with strategy and project manager teams to feed into CCM objectives and measurements in ongoing reporting deliverables as well as longer-term benchmarking.
- Become a trusted voice to clients, supporting CCMs in their interactions and management of clients. Supporting and speaking directly to brand team in the delivery of big-ticket community management deliverables
- Leading the charge on CCM new business opportunities within the categories - helping to nurture the pipeline of opportunities, deliver pitches and work with integrated teams (i.e. strategy, project managers and creative) to deliver best-in-class proposals.

**Personnel Management**:

- Reviewing the work, setting expectations and goals.
- Mentoring and coaching
- Managing admin: holiday approvals, reviews, feedback, client relationships and escalations

**Client Management**:

- Receiving any requests for changes of team structure or brand portfolio and working with client services team to recommend the necessary changes that result.
- Receiving team feedback from clients and using this to steer the correct course of action, be that an internal promotion or guidance on performance etc.

**Social Media Expertise**:

- Setting and optimising the team's perspective on social media trends and best practice.
- Oversight on Community management team activities and or major callouts.
- Support cross department communications between CCMs, brands, external teams.
- Oversee final deliverables (content calendar, social snapshot, other reporting etc).
- Attending client presentations with the CCMs as needed.
- Accountable for relevant procedural updates in line with client expectation or demand and implementing those process within you team - overseeing their implementation.

**WHAT SKILLS WILL HELP YOU BE SUCCESSFUL**
- 5+ years of experience working on social in agencies or brands.
- 5+ years managing and or leading a team/persons.
- Experience working with an enterprise social media management tool, eg, Sprinklr, Hootsuite, Sprout)
- Excellent verbal communication and written skills
- Proven work experience as a community manager
- Highly organised with a proactive attitude
- High proficiency in the English language
- Social metrics aware & social content savvy
- Prior experience presenting findings and ideas to clients, confidence to explain decisions.

**ABOUT OUR COMPANY**

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern bu

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