Unified Communications Specialist
5 months ago
Durban University of Technology (DUT) is located on the warm east coast of South Africa. It sprawls over seven (7) campuses in tropical and picturesque Durban, and in Pietermaritzburg, with its undulating hills that flow over from the Drakensberg Mountain.
According to our _ENVISION2030_ strategy, DUT’s DNA has two strands, namely _‘people-centred and engaged’_ and _‘innovative and entrepreneurial’_. These are interwoven intrinsically by a number of double pairs consisting of _‘values and principles’_ that bind our double-helix together. The extrinsic expression of our DNA is via _The DUT-Way_; which demonstrates our collective character and behaviour.
The University’s ultimate goal is to contribute towards improving the lives and livelihoods of all its people, both internal and external. DUT consistently strives towards excellence and greatness in teaching-learning and in research-innovation; something that has been recognized recently when _The Times Higher Education’s World University Rankings_ placed DUT within the top 500 of universities in the world and within the top 5 universities in South Africa. The enactment of these internationally recognized strengths is demonstrated in our impactful engagement internally and externally in service of our localities, the region and the country at large.
**Information and Communication Technologies Services (ICTS)**
**Enterprise IT Infrastructure & Operations**
**Post -** **Unified Communications Specialist**
**Minimum Requirements**:
- 4 year Electronics engineering degree or equivalent qualification from a recognized institution
- Minimum of 4years in a similar or related role
- Advanced knowledge of MS teams
- Understanding of cloud infrastructure
- Advance knowledge of Operator Connect
- HCIA, HCIP and / or HCIE
- Streaming protocols
- Realtime traffic protocols
**Summary of Duties**:
- Administer add, move, and change requests, as well as new data or phone line installations as required.
- Follow-up with vendors on open tickets and issues.
- Troubleshoot Tel phones, Unified Communications products, and voice carrier issues.
- Escalate issues with Director: IT Infrastructure.
- Collaborate with other members of the infrastructure and customer service teams and vendors to ensure the safe and proper installation of data cabling, phone wiring and Unified Communications equipment.
- Responsible for creating technical documentation for infrastructure solutions
- Identify network system issues, troubleshoot, and provide solutions
- Provide preventative measures to ensure uptime and optimal performance of the environment
- Delivering a secure, compliant and stable enterprise UC platform
- Collaborate with other members of the ICTS division on projects and issues.
- Design and oversee Unified Communication projects with a goal of improving or expanding the current Unified Communication infrastructure in accordance with stated ICTS strategy.
- Monitor and identify capacity and performance issues for Unified Communications traffic to ensure continued and uninterrupted operation of Unified Communication systems.
- Conduct site surveys and make recommendations.
- Provide guidance to junior level Unified Communication staff and assist with ticket escalations as needed.
- Attend meetings and training as required.
**Contact Person**:Miss ZJ Ngcobo
**Status of Position**:Permanent
**Salary**: Market Related
**To Apply**:
**Kindly note**:
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