Office Manager

**Job description**:
This is an opportunity to join a well-established family office and team which is growing rapidly. We require a Paraplanner to provide an efficient administrative support function to three Advisers. In this role you will be allocated a portfolio of clients to assist with processing transactions, dealing with clients directly, looking after accounts and support in basic financial planning.

**Responsibilities**:

- Financial Planning support
- Formulate effective financial plan documents and/or risk management documents, in-line with the strategy as outlined by the adviser, and the customer’s needs, objectives and risk tolerance. All documents must meet compliance requirements and the relevant legislation, and comply with the company standard documents, policies and procedures.
- Prepare statement of advice documentation as required.
- Review customer portfolio review reports in conjunction with changes in customer circumstances and investments and general market movement, as outlined in the sales and service process. Ensure report is accurate and that investment strategy is meeting customer’s objectives. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.
- Review customers risk coverage in conjunction with changes in customer circumstances and risk management needs, product offerings available, and changes in product provider rates. Ensure customer is kept well informed and that all necessary actions are recommended and where necessary undertaken.
- Prepare statement of advice documentation as required.
- Ensure the accurate production of all customer portfolio review documentation and reports in line with the practices service model.
- Customer Service
- Team management
- Administration
- Client Relationship Management
- Gather Policy information
- Compile a summary of information
- Research product information
- Handling and solving of client enquiries
- Diary management
- Reporting of new business statistics
- Preparation of insure review appointments
- Maintaining CRM systems

**Minimum requirements**:

- BCom (Finance / Business Finance / Investments / Financial Planning Law / Financial Sciences or Investment Management or BCom (Economics)
- Regulatory Exam for Representatives passed
- At least 3 - 5 year’s relevant work experience within the financial industry
- Valid driver’s license and own vehicle
- Proficient in both spoken and written English.
- Computer literacy (MS Office)

**Recommendation**:

- Progress with CFP and/or Postgraduate Diploma in Financial Planning

**Competencies**:

- Care for clients must come naturally
- Communication and warm, efficient interpersonal skills
- Client and team centricity
- Systematic thinking
- Attention to detail
- Problem solving
- Analytical skills
- Sound organising and planning
- Ability to operate independently
- Proactive problem solving
- Accuracy and reliability
- Ability to work under pressure
- Team player - Rosebank works as a team, with a flat structure.

Application Deadline: 2023/04/07