Programme Officer X2

18 hours ago


Durban, South Africa STADIO Full time

**Key Roles and Responsibilities**:
STUDENT ADMISSION AND REGISTRATION
Admit students onto a qualification in line with the specific admission and selection criteria (Academic Approval CRM), in consultation with the PC where necessary.
Administer the RPL for access policy for the programme.
Track and monitor RPL admission numbers (access).
Process internal module exemptions (where applicable).
Monitor students ‘tagged’ on SIMS to ensure compliance with special registration requirements.
General student administration tasks as determined by the DR from time to time.
STUDENT SUPPORT AND SERVICE
Manage, track and/or monitor student queries and take full responsibility for resolving the queries.
Manage, track and/or monitor student complaints/concerns and channel to the correct department if applicable.
Deal with and finalise special academic requests received from the Registrar’s Office.
Channel exceptional academic requests (those that fall outside of the rules and/or may require a discretion) to the School Academic Committee [1].
Build good relationships and liaise with internal departments, and part-time academics.
Deal with student queries related to academic administration (e.g. programme news)
Administer Plagiarism and AI letters.
In performing these activities, the PO may engage with the various academic structures including the C4AS and academic staff.
PROGRAMME ADMINISTRATION
Monitor engagement and dropout rates on the qualification.
Coordinate the implementation of the “Red module” SOP.
Manage “at risk” students in line with STADIO’s At Risk Policy (as per Exco agreed priorities)
Conduct module planning for students and consult with students on qualification choice.
Consider student feedback from institutional surveys and action items as required.
Manage general student communication on the qualification.
Support the Head of Campus in setting the timetables for blended contact learning.
Check and update all qualification documentation and configuration
Provide input to Module and Programme Coordinator on module and programme reviews.
Support the PC in populating and updating the Programme Oversight files.
Manage the distribution of student Plagiarism and AI letters.
Coordinate the assessment results sign-off process in conjunction with the Registrar's assessment team and the academic staff.
Structure
The Programme Officer reports operationally to the Campus Registrar on a campus.
**The Programme Officer reports functionally to the Manager**: Centre for Academic Success on the campus, for those tasks falling within the Centre for Academic Success.
The Programme Officer also engages with the Head of School and Programme Coordinators as necessary.
Where a programme is offered on multiple sites with multiple Programme Officers a primary Programme Officer will be designated to coordinate programme activities for that programme.

**REQUIREMENTS**:
Minimum Requirements
Minimum 3 years relevant experience in a Higher Education Institution

**Qualifications**:
Relevant Bachelor’s degree or Diploma (360 credits)
Communication skills, both verbal and written
**Key Attributes**:
Communication skills, both verbal and written
Attention to detail
Customer service
Planning and organising
Computer literacy, and proficiency in Excel
Data management
Adaptability
Commitment to continuous learning
Confidentiality and ethics
Stress management


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