Client Due Diligence Specialist

3 days ago

Centurion, South Africa Momentum Investments Full time

**Introduction**

**Role Purpose**

The CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO. This entails, but not limited to, initial Customer Due Diligence (CDD) screening, prioritisation of Enhanced Due Diligence (EDD) matters, requesting of missing required documentation and information on high-risk clients, and providing general support for the operational and client services environments.

A strong focus on client experience, efficiency handling, optimisation and offering world class service across multiple platforms to all stakeholders.

**Requirements**:
**Experience and Qualifications**
- Minimum of 2-3 years of practical experience in the Investment, Insurance, and Financial Services industry with strong client service skills.
- Experience in an investment service environment, building relationships, facilitating business growth, and more is a significant advantage.
- Knowledge and experience with digital tools is a plus.
- Tech-savvy with troubleshooting skills and a knack for finding solutions.
- Familiarity with industry legislation (e.g., POPIA, GDPR, TCF, FICAA, KYC, AML, FATCA, CRS, GTR, FAIS) is beneficial.
- Minimum education: Grade 12 with Math and/or Accounting.
- A degree in B. Com Finance/Investments or related field is advantageous.
- Knowledge of Momentum Investments products, processes, and systems is a plus.
- Strong computer skills, quick to learn new systems confidently.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and Teams) at an intermediate level, with advanced dual-screen navigation and typing skills.

**Knowledge - will be an advantage**
- In-depth knowledge of the financial services industry.
- Understanding of client service policies, procedures, and processes.
- Familiarity with business-related rules and regulations.
- Awareness of relevant regulatory and compliance requirements.
- Understanding of call and service center operations.
- Knowledge of relevant products.
- Familiarity with complaints handling processes and procedures.

**Duties & Responsibilities**

As a Service Specialist within the Client Due Diligence (CDD) team you will:

- Follow the Client Due Diligence process efficiently for every task.
- Report and save all findings.
- Take personal responsibility for meeting service-level timelines and quality standards for all work queues.
- Address and resolve queries and escalations with personalized responses to meet various client needs, aiming for first-time resolution.
- Gather and analyze stakeholder data for process and system improvements.
- Monitor daily tasks and keep stakeholders informed.
- Assist with Projects, FSCA and other Audits as needed.

Additional responsibilities:

- Always provide polite and timely customer service with a positive and professional approach.
- Maintain a consistent and exceptional client experience in a fast-paced, high-pressure, and deadline-driven environment.
- Ensure strict client confidentiality at all times.
- Accurately capture and process client instructions within set timelines and quality standards, and request missing information as needed.
- Ask for and collect any missing information, documents, or signatures following legal, compliance, and product guidelines. Using phone calls is recommended to improve communication and service quality.
- Consistently keeping our clients (FA, administrative staff, and channel partners) informed at every step without any exceptions.
- Help, encourage, and train advisers, their administrative staff, and channel partners in adopting digital tools to boost digital usage. Collaborate with stakeholders to identify and solve digital challenges. Resolve any issues hindering the expansion of our digital presence.
- Help the RISO team with different tasks, like processing client instructions, managing transactional indexing, and participating in cleanup projects. Work as a team to reach excellence.
- Follow product, legislative, and compliance procedures consistently.
- Adhere to client-centric and fair treatment principles.
- Take responsibility for managing reputational and financial risk resulting from interactions and instructions from key stakeholders.
- Meet personal daily and monthly targets for production, quality, and client satisfaction.
- Contribute actively to team goals and successes as a collective team member.
- Research, follow up, and resolve client inquiries and problems in a timely and professional manner, keeping all stakeholders informed.
- Contribute to a culture of identifying and suggesting improvements to enhance customer service, reduce costs, improve efficiency, and minimize risks.
- Continuously improve performance, self-development, and knowledge for personal growth.
- Continually enhance expertise in professional, industry, compliance, and legislative knowledge.
- Embody the values of Momentum Metropo

  • Client Due Diligence Specialist

    2 weeks ago

    Centurion, Gauteng, South Africa Momentum Investments Full time

    IntroductionRole PurposeThe CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO. This entails, but not limited to, initial Customer Due Diligence (CDD) screening, prioritisation of Enhanced Due Diligence (EDD) matters,...

  • Client Due Diligence Specialis

    4 weeks ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction** The CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO. **Role Purpose** The CDD Service Specialist will be responsible for performing accurate background operational support administration duties in...

  • Client Due Diligence Specialis

    2 weeks ago

    Centurion, Gauteng, South Africa Momentum Investments Full time

    IntroductionThe CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO.Role PurposeThe CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to...

  • Client Support Specialist

    4 weeks ago

    Centurion, South Africa Momentum Investments Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** To provide an...

  • Client Support Specialist

    2 weeks ago

    Centurion, Gauteng, South Africa Momentum Investments Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeTo provide an effective and...

  • Project Finance Consultant

    3 weeks ago

    Centurion, South Africa Communicate Recruitment Full time

    Our client, a specialist Consulting Services firm in the infrastructure space, is looking for a Junior Project Finance Consultant to join their team! **Job & Company Description**: **Job Experience & Skills Required**: - Any related Financial / Engineering Degree - 1-3 years’ experience in project finance - **Must have advanced project financial...

  • Senior Specialist: Workout

    2 weeks ago

    Centurion, Gauteng, South Africa Land Bank Careers Full time

    Job Advert Summary:The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance...

  • Senior Specialist: Workout

    4 weeks ago

    Centurion, South Africa Land Bank Careers Full time

    **Job Advert Summary**: The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to...

  • Project Finance Consultant

    2 weeks ago

    Centurion, Gauteng, South Africa Communicate Recruitment Full time

    Our client, a specialist Consulting Services firm in the infrastructure space, is looking for a Junior Project Finance Consultant to join their teamJob & Company Description:Job Experience & Skills Required: Any related Financial / Engineering Degree 13 years' experience in project finance- Must have advanced project financial modelling skills:Valuations and...

  • Senior Specialist: Agriculture Economics

    3 weeks ago

    Centurion, South Africa Land Bank Careers Full time

    **Job Advert Summary**: The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to...

  • Compliance Specialist

    4 weeks ago

    Centurion, South Africa Edge Executive Search Full time

    Our client a leader in facilities management are looking to appoint a Compliance Specialist to ensure that the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations are met. **Main Functions**: - Ensure that contractors are vetted timeously according to standards - Support any other Compliance key...

  • Compliance Specialist

    2 weeks ago

    Centurion, Gauteng, South Africa Edge Executive Search Full time

    Compliance Specialist Permanent JHB00333 Facilities Management Gauteng, Centurion Monthly Cost To Company (Normal CTC company benefits, Market related, Negotiable) A new position is now available for a Compliance Specialist with SHEQR Management, Contractor Management and Project Management experienceRole Description: To ensure that the required Health,...

  • Executive Manager: Agricultural Economics and

    2 weeks ago

    Centurion, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To lead and proactively drive a Specialised Knowledge Hub for Agricultural Industry Economics and Scientific Expertise for the company Creates strategies and programmes to improve the service delivery capability across the bank To establish approaches and methodologies across the entire Bank for effective and consistently applied...

  • Manager: Workout

    3 weeks ago

    Centurion, South Africa Land Bank Careers Full time

    **Job Advert Summary**: The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to...

  • Executive Manager

    3 weeks ago

    Centurion, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To lead and proactively drive a Specialised Knowledge Hub for Agricultural Industry Economics and Scientific Expertise for the company. Creates strategies and programmes to improve the service delivery capability across the bank. To establish approaches and methodologies across the entire Bank for effective and consistently applied...

  • Actuarial Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Client Engagement Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

  • Client Service Administrator

    3 weeks ago

    Centurion, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Client Service Administrator

    4 weeks ago

    Centurion, South Africa Momentum Corporate Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Manager - Workout and Restructuring (Ftc - 6 Months)

    3 weeks ago

    Centurion, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To find innovative commercial restructuring solutions for Corporate Banking clients identified as in need of a proactive intervention to mitigate risk and prevent or minimise losses. To seek opportunities for new investors with the main objective being resuscitation, ultimately protecting the interests of the Bank. To give technical...

  • Senior Specialist

    4 weeks ago

    Centurion, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To find innovative commercial restructuring solutions for Corporate Banking clients identified as in need of a proactive intervention to mitigate risk and prevent or minimise losses. To give technical expertise using the turnaround methodologies to develop, implement and monitor business rescue plan. To manage the end-to-end process...