Reservationist - East London

20 hours ago

East London, South Africa HotelJobs.co.za Full time

An experienced Accommodation Reservationist is sought to join the team of this very well-established, renowned 5* Lodge in East London.

**Responsibilities**:

- Responsible for accommodation bookings
- Determines guests’ needs and quotes the appropriate room and rate as per requirements.
- Books reservations with the most accurate information to ensure exceeding guests’ expectations.
- Has a general understanding of Groups - including cut-off dates, blocking, and booking policies and procedures.
- Acts in accordance with the standards, conform to the policies and procedures the company
- High communication skills verbal and written. Perfect use of English
- Co-operates, coordinates, and communicates with all other departments to ensure the highest level of Guest service is maintained and the maximum profit is generated.
- Ensures knowledge of all facilities, services, and hours of operation to respond confidently and effectively to inquiries.
- Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
- Complies with all Standards as well as SOP’s for their role

**Requirements**:

- Must have previous Accommodation Reservations experience within a 4 / 5* hotel
- Excellent communication skills in English
- Computer literate
- Attention to detail
- Sales driven

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