Chief of Operations

5 months ago

Cape Town, South Africa Fiskal Finance Full time

As a Chief of Operations, your will responsibility for the successful fulfillment of service level agreement, designing and operating internal infrastructure, and documenting intellectual property on ISO level planning and execution. You will be working closely with clients and team leads as the master of the Orchestra ensuring efficiency and This position offers a unique opportunity for Customer Success Managers to expand their skill set and gain valuable experience in servicing dynamic clients operating in diverse industries around the world.

**Key Responsibilities**:

- Business Process: Analyze and refine accounting processes and workflows for efficiency and compliance with accounting standards and regulations. Leverage technology to automate routine tasks, enhance data accuracy, and improve client reporting and insights.Oversee the implementation and management of accounting software solutions, ensuring they meet the needs of both the firm and its clients.
- Operations Management: Ensure smooth day-to-day operations of the accounting practice, overseeing client assignments, workflow management, and deadline adherence. Monitor operational metrics specific to accounting practices, such as client satisfaction scores, project profitability, and team productivity.
- Client Management: Develop a thorough understanding of our SMB clients, understanding their accounting needs and challenges. Ensure high-quality, timely delivery of accounting services, including bookkeeping, financial reporting, and CFO advisory. Regularly review client accounts to identify opportunities for additional services and improvements.
- Talent Management: Lead the training and development of accounting professionals, including bookkeepers, accountants, and financial analysts. Implement a structured performance management system tailored to accounting roles, promoting professional growth and operational excellence. Cultivate a culture of continuous learning, encouraging staff to stay updated on accounting standards, software, and best practices.
- Organization Management: Align the accounting team's efforts with the strategic goals of Fiskal, ensuring operational efficiency and exceptional service delivery. Manage resources effectively, including staffing, budgeting, and technology, to support client projects and internal operations. Foster cross-functional collaboration, especially with the tech team, to ensure seamless integration of accounting software and tools.
- Continuous Learning: Stay up-to-date with industry trends, new systems, accounting regulations, and best practices to maintain a high level of expertise.
- Collaborative Environment: Work collaboratively with cross-functional teams, including C-Suite executives, Start-up Founders and entrepreneurs, Auditors, and Legal advisors, to provide holistic financial solutions.

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