Lodge Manager

3 months ago


Waterberg Limpopo, South Africa HotelJobs.co.za Full time

**Key Focus Areas**

**1. Lodge Management**:

- Regularly meet with the General Manager to discuss and update on property operations.
- Facilitate effective departmental meetings, ensuring accurate minutes and follow-ups.
- Step in to cover vacant HOD positions when necessary.
- Stay current with industry trends and competitor offerings, ensuring innovative guest experiences.
- Handle guest queries and complaints professionally and promptly.
- Assist with management and daily operations at the Safari Lodge when required.

**2. Development & Staff Management**:

- Promote cross-property training opportunities for staff to enhance skills.
- Provide strong leadership through management and staff encouragement, mediating issues when necessary.
- Participate in regular operations forums to align teams and promote collaboration.
- Conduct regular, meaningful performance appraisals with staff.

**3. General Service & Guest Care**:

- Gather guest information to enhance personalized service and inform management of preferences.
- Ensure all guest complaints are reported and addressed swiftly.

**4. Maintenance**:

- Oversee the maintenance of both interior and exterior property areas, ensuring they remain in excellent condition.
- Efficiently coordinate necessary repairs and maintenance work.

**5. Financial Management**:

- Oversee effective payroll management for the property.
- Set and monitor annual operating targets, ensuring adherence to the department’s operational budget.
- Review monthly forecasts and allocate resources accordingly.

**6. Human Resources**:

- Maintain discipline within the department, fostering a positive working environment.
- Ensure effective training programs are in place for staff development.
- Maintain knowledge of local legislation and labor laws.

**7. Leadership**:

- Lead the department to deliver consistently high-quality services.
- Be familiar with all duties and tasks, ensuring performance meets the set standards.
- Support other departments when needed, and promote strong working relationships.
- Ensure all project deadlines are met effectively.

**Qualifications and Skills**:

- Grade 12 certificate (essential).
- Degree or Diploma in Hospitality Management (advantageous).
- At least 3 years’ experience in a similar position.
- Previous 5-star lodge experience (essential).
- Strong F&B background with excellent knowledge of hospitality operations.
- Own reliable transport and valid driver’s license.

This role offers an excellent opportunity for professional growth and development in a prestigious lodge environment.

**To apply**: Please send us your **CV**, written reference letters, and a recent photo of yourself.

**Good luck



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