Lodge Manager
1 month ago
**Key Focus Areas**
**1. Lodge Management**:
- Regularly meet with the General Manager to discuss and update on property operations.
- Facilitate effective departmental meetings, ensuring accurate minutes and follow-ups.
- Step in to cover vacant HOD positions when necessary.
- Stay current with industry trends and competitor offerings, ensuring innovative guest experiences.
- Handle guest queries and complaints professionally and promptly.
- Assist with management and daily operations at the Safari Lodge when required.
**2. Development & Staff Management**:
- Promote cross-property training opportunities for staff to enhance skills.
- Provide strong leadership through management and staff encouragement, mediating issues when necessary.
- Participate in regular operations forums to align teams and promote collaboration.
- Conduct regular, meaningful performance appraisals with staff.
**3. General Service & Guest Care**:
- Gather guest information to enhance personalized service and inform management of preferences.
- Ensure all guest complaints are reported and addressed swiftly.
**4. Maintenance**:
- Oversee the maintenance of both interior and exterior property areas, ensuring they remain in excellent condition.
- Efficiently coordinate necessary repairs and maintenance work.
**5. Financial Management**:
- Oversee effective payroll management for the property.
- Set and monitor annual operating targets, ensuring adherence to the department’s operational budget.
- Review monthly forecasts and allocate resources accordingly.
**6. Human Resources**:
- Maintain discipline within the department, fostering a positive working environment.
- Ensure effective training programs are in place for staff development.
- Maintain knowledge of local legislation and labor laws.
**7. Leadership**:
- Lead the department to deliver consistently high-quality services.
- Be familiar with all duties and tasks, ensuring performance meets the set standards.
- Support other departments when needed, and promote strong working relationships.
- Ensure all project deadlines are met effectively.
**Qualifications and Skills**:
- Grade 12 certificate (essential).
- Degree or Diploma in Hospitality Management (advantageous).
- At least 3 years’ experience in a similar position.
- Previous 5-star lodge experience (essential).
- Strong F&B background with excellent knowledge of hospitality operations.
- Own reliable transport and valid driver’s license.
This role offers an excellent opportunity for professional growth and development in a prestigious lodge environment.
**To apply**: Please send us your **CV**, written reference letters, and a recent photo of yourself.
**Good luck
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