Lodge Manager
2 weeks ago
Luxury lodge in the Waterberg area is looking for a Lodge Manager. The Lodge Manager is responsible for managing the assigned departments to produce a consistent, high quality guest experience, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
- To assume full responsibility for the overall property operations in the absence of the General Manager.
- Hosting Site Inspections, communicating with the market, and hosting Journalists.
- To ensure property standards are upheld and maintained.
- To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
- To be readily available to deal with all guest queries and complaints.
- To implement training and facilitate internal and external trainers.
- To provide effective leadership
- Ensure that work practices are efficient, clean, and hygienic.
- To ensure that all employees have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.
- Live and work in a sustainable way that protects the environment and cares for our communities.
- Strive to limit your impact on and conserve the environment
- To set annual operating targets, which will form part of the property’s annual business plan.
- Direct your services to maintain budget or decrease cost while still delivering service to standard.
- Maintain discipline in the departments according to company standards
- To follow, monitor, manage, train, review and implement performance standards
- To drive counselling and succession planning for the department.
**Requirements**:
- Grade 12, Diploma in Hospitality Management, and a valid code 10 driver’s license.
- Sound experience in Hospitality-Private Game Lodge environment, and at least 5 years minimum experience in a Lodge Management position.
- Sound Knowledge of MS Office Suite (Administration and Financial Competence)
- Knowledge and experience of overall hospitality operations mainly in Housekeeping and Food and Beverages
- Strong leadership and management skills with excellent Communication skills and very well spoken.
- Sound product and market knowledge, including international trends.
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