Hotel Manager

1 week ago


Cape Town, South Africa Tree of New Beginnings Full time

We are on the hunt for a well-presented, experienced Hotel Manager for this exciting opportunity.

We are looking for an experienced Hotel Manager to oversee the daily operations of a boutique hotel situated in Bantry Bay. You will plan and supervise the activities of an intimate workforce and diverse workforce to ensure the smooth and profitable running of the hotel.

It is important for the Hotel Manager to be involved in all aspects of the hotel operations. You will be a key person of reference for employees and clients as well as external vendors.

The goal is to enhance customer dedication and strengthening the hotel’s reputation.

**Duties and Responsibilities**:

- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
- Plan activities and allocate responsibilities to achieve the most efficient operating model.
- Manage budgets/expenses, analyse, and interpret financial information.
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Partner and relationship building with Total Stay.
- Inspect facilities regularly and enforce strict compliance with health and safety standards.
- Manage smooth running of breakfast run and lunch.
- Manage check in and out on **Clock.**:

- Ordering supplies and stock.
- Invoicing.
- Take ownership of the breakfast and lunch menus.

**Job requirements**:

- Grade 12 (Matric)
- Proven experience as Hotel Manager or Boutique Guest House
- Fluency in English; knowledge of other languages in added advantage
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software is an advantage.
- Excellent customer service skills as well as a business mindset.
- Demonstrable aptitude in decision-making and problem-solving.
- Reliable with an ability to multi-task and work well under pressure.
- Outstanding leadership skills and a great attention to detail.
- Certificate / Diploma / Degree in Hospitality or Hotel Management would be an added advantage.
- Valid Driver’s License.
- Own reliable vehicle.
- Working Hours: 07:00 to 16:00 (most Saturdays and or a Sunday)

**Skills**:

- Being able to motivate and encourage
- Ability to educate
- Excellent customer service skills
- Excellent communication skills
- Excellent listener
- Be decisive
- Strive to improve towards excellence

**Salary**: R20,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you aware of the working hours and confirm that you are available to work the working hours?
- Do you have Hotel Manager experience?


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