Food & Beverage Duty Manager
2 months ago
We are seeking a dedicated **Food & Beverage Duty Manager** to assist in the seamless management of daily operations, ensuring an exceptional guest experience in all food and beverage outlets. This role reports directly to the Food & Beverage Manager.
**Position Overview**:
As the F&B Duty Manager, you will be primarily responsible for overseeing the smooth and professional service across our dining venues, including restaurants, bars, room service, and the outdoor terrace. You will play a vital role in upholding our high service standards and ensuring guest satisfaction.
**Key Responsibilities**:
- Collaborate with the Restaurant Manager to manage the day-to-day operations of restaurants, bars, room service, and terrace spaces.
- Provide a warm, welcoming experience by greeting and seating guests.
- Ensure that all work areas are properly set up, maintained, and cleaned according to established procedures and 5-star standards.
- Oversee food and beverage service for the restaurant and conference areas, ensuring timely and professional delivery.
- Take orders, explain menu offerings, and provide food and beverage service whilst adhering to all hygienic practices.
- Mix, serve, and manage beverage orders, ensuring the bar is clean and prepared for service.
- Monitor food quality and consistency from the kitchen, ensuring it meets guest expectations.
- Organise and adjust indoor and outdoor seating arrangements for the restaurant and function areas as needed to accommodate business demands and guest preferences.
- Respond promptly and professionally to guest enquiries, resolving any issues in a friendly and efficient manner in line with departmental policies.
- Ensure all departmental policies, procedures, and checklists are implemented and followed by staff, maintaining accountability.
- Manage the POS system, process payments, and ensure all guest accounts are accurately handled.
- Lead and motivate staff to ensure they are operating to their full potential, delivering consistent high-quality service.
- Manage staffing levels effectively to meet operational needs.
- Assist the Restaurant Manager with monthly stocktakes and inventory management.
- Matric (Grade 12) qualification.
- A Certificate or Diploma in Hospitality Management will be advantageous.
- Minimum of 2 years’ experience in a 5-star hotel or luxury hospitality environment.
- Excellent communication skills in both written and spoken English.
- Proficient in computer systems, with experience using POS systems.
- Strong leadership skills, with the ability to manage and motivate a team.
- High attention to detail and a commitment to service excellence.
- Energetic, with a high level of physical fitness to meet the demands of the role.
- Customer service-driven, with a passion for creating memorable guest experiences.
- Own reliable transport will be beneficial.
**How to Apply**:
**Join our team and help us craft unforgettable moments of luxury and serenity for our guests.
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