Head of Operations
6 days ago
**Job description**
**Title: Head Of Operations**
**Location: Sandton, Johannesburg**
**Start date: ASAP**
**About Us**
Growthonics helps some of the world's top startups to FTSE 500 companies build a reliable flow of B2B leads and qualified meetings. We achieve this through a combination of the best talent and use of the best sales tech. We have a global team Headquartered in London and offices in Stockholm, Helsinki, Johannesburg and Dhaka.
We are looking for an experienced, process and client-focused leader who will manage, train, coach and develop our current customer success team.
**Role Overview**:
Create a client first team, with a client-focused obsession
Manage the SA based Customer Success team currently at 7 people, forecasted to grow to 10-15 this year
Implement a world-class onboarding, training and coaching process
Support and help team members with queries and questions
Handle the day-to-day management of the team
Help to improve team performance and productivity
Act as a mentor and direct contact for the team
Set up QA, KPI and performance reports to review, assess and coach team performance
Work closely with the Head of Customer Success to create, develop and implement processes and improvements.
**Requirements**:
At least 5+ years of customer success/account management experience - specifically in results-based service organizations
At least 2-5 years of management experience
Bachelor degree (postgraduate or masters degree is beneficial)
Experience in training, developing and coaching your past teams to success
Excellent written and verbal communication skills
Strong analysis/reporting skills and the ability to multitask, organize and prioritize work
Strong leadership skills
Eager to learn and grow with the company
Experience using HubSpot and SalesLoft is beneficial
**What we offer**:
High energy startup culture with room growth
Company laptop and equipment
Serviced office in Sandton with a gym
An international and close-knit team
**Job Types**: Full-time, Permanent
COVID-19 considerations:
All Covid Measures
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