Site IT Application Specialist
7 months ago
Key Deliverables in position
- Coordinate global local demand with Global PDO teams
Qualifications Required:
Qualifications: Relevant tertiary degree in IT or related field is desirable, 3+ years IT experience
- Strong written/verbal communications skills, effectively engaging at a technical and non-technical level to deferent leadership levels within IT and business locally and regionally
- Proven Business and IT Analysis skills to identify and determine solutions to business constraints
- Excellent understanding of business needs, drivers and priorities - onsite business engagement experience preferred
- Strong customer focus with Drive for Results and a Quality & Continuous Improvement mind-set
- Effective relationship management with ability to influence others/indirect reports
- Able to self-manage time to effectively engage with global counterparts across time zone
- Strong background and experience in Finance and HR business processes
- Resolve and/or facilitate/escalate resolution of all customer IT support issues - flexible work hours required to minimize business disruption
- Support (co-ordinate where applicable) Applications within the HR and Finance landscape
- Drive Application decommissioning plans for BMIT and Local Applications
- Meet with customers to understand & represent requirements for IT products and services
- Act as voice of the customer to represent customer needs to appropriate IT skill teams
- Create and maintain comprehensive support documentation
- Support corporate IT standards and process e.g. ISP, ACR, SCRP, TSM, Disaster recovery
- Deliver and monitor / report out on IT support, customer feedback (NPS) & service metrics
- Share knowledge and experience as required
- Act as a point of escalation for IT related support issues
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