Accessories Sales Administrator

2 days ago


Benoni, South Africa Electrolux Full time

Accessories & Spares Administrator
Benoni, Gauteng

Business Unit - Ownership Solutions

Reports To - Ownership Solution Manager

Your Role

You will be required to call on existing Electrolux and/or Kwikot clients as well as canvas new clients.

Follow up on calling cycle of all accessory & spare representatives

Follow up on cycle planning and progress of each representative

Obtain market information regarding market prices of competitors where possible and pass it on to your manager.

Follow up on stands and check on inventory of the stands with our customers via phone

Assist your manager with updating of products and price lists to ensure we are in line with company pricing policy.

Increase Company footprint by providing extra customer service and assistance

Adhere to all company procedures and processes

Meet all deadline assigned to you by your manager

Adhere to internal sales deadlines

Planning and be pro-active in your day-to-day tasks and requirements

Assisting with spot stock checks and assist with stock take procedures

Promote & develop customer centricity and understanding our product

You will be expected from time to time to undergo training

Assist with capturing of orders for the accessory representatives and manual orders

Checking of manual (KW) books to ensure procedures are followed and that capturing are done daily.

Give feedback to accessory representative where they are required to assist a customer or make an appointment for accessory representatives to go

Any other duties/tasks & schedules handed to by the company & your manager

A Typical Day

Calling Customer doing daily surveys

Following up with customers telephonically.

Telephonic assistance to customer regarding product questions

Maintain and improve product information to clients (Training)
- full process

Check manual orders for correctness and ensure completed correctly

Check and sign off manual books every week and present to management for control purposes

Reporting on trends and market prices of competitors

Keeping record of calls and information supplied

Spot Stock taking, as and when required by manager

Recording of issues with products and follow ups

Deal with customer problems and complaints

Planning of your day/week

Ensure all document required from Accessory representative are completed and handed in every Friday when they at the office

Who You Are?

Matric

5-10 Years’ experience of Internal sales experience (Accessories & Spares)

Code 8 Drivers License

Computer literacy (Excel (have a very good understanding of Excel, all Microsoft packages)

Core Competencies

Excellent communication skills

Good Time Management

Self-starter

Competent & perseverant,

Excellent People skills

Ability to use own initiative and multi-task in a pressurized environment

Product knowledge

Attention to detail

Confidentiality of Company information

Excellent Computer skills

Business English and fluency in at least one other language

Customer orientated

Be able to plan and Organize

Positive attitude

Working hours:
Monday - Thursdays 07h45 to 16h15

Friday 07h45 to 14h45

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:
Make sure you take reasonable care for your own health and safety, and

Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and

Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and

Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and

Attend training that helps you to work safely



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