Accessories Sales Administrator
2 days ago
Accessories & Spares Administrator
Benoni, Gauteng
Business Unit - Ownership Solutions
Reports To - Ownership Solution Manager
Your Role
You will be required to call on existing Electrolux and/or Kwikot clients as well as canvas new clients.
Follow up on calling cycle of all accessory & spare representatives
Follow up on cycle planning and progress of each representative
Obtain market information regarding market prices of competitors where possible and pass it on to your manager.
Follow up on stands and check on inventory of the stands with our customers via phone
Assist your manager with updating of products and price lists to ensure we are in line with company pricing policy.
Increase Company footprint by providing extra customer service and assistance
Adhere to all company procedures and processes
Meet all deadline assigned to you by your manager
Adhere to internal sales deadlines
Planning and be pro-active in your day-to-day tasks and requirements
Assisting with spot stock checks and assist with stock take procedures
Promote & develop customer centricity and understanding our product
You will be expected from time to time to undergo training
Assist with capturing of orders for the accessory representatives and manual orders
Checking of manual (KW) books to ensure procedures are followed and that capturing are done daily.
Give feedback to accessory representative where they are required to assist a customer or make an appointment for accessory representatives to go
Any other duties/tasks & schedules handed to by the company & your manager
A Typical Day
Calling Customer doing daily surveys
Following up with customers telephonically.
Telephonic assistance to customer regarding product questions
Maintain and improve product information to clients (Training)
- full process
Check manual orders for correctness and ensure completed correctly
Check and sign off manual books every week and present to management for control purposes
Reporting on trends and market prices of competitors
Keeping record of calls and information supplied
Spot Stock taking, as and when required by manager
Recording of issues with products and follow ups
Deal with customer problems and complaints
Planning of your day/week
Ensure all document required from Accessory representative are completed and handed in every Friday when they at the office
Who You Are?
Matric
5-10 Years’ experience of Internal sales experience (Accessories & Spares)
Code 8 Drivers License
Computer literacy (Excel (have a very good understanding of Excel, all Microsoft packages)
Core Competencies
Excellent communication skills
Good Time Management
Self-starter
Competent & perseverant,
Excellent People skills
Ability to use own initiative and multi-task in a pressurized environment
Product knowledge
Attention to detail
Confidentiality of Company information
Excellent Computer skills
Business English and fluency in at least one other language
Customer orientated
Be able to plan and Organize
Positive attitude
Working hours:
Monday - Thursdays 07h45 to 16h15
Friday 07h45 to 14h45
Keeping you Healthy and Safe
We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:
Make sure you take reasonable care for your own health and safety, and
Take reasonable care that what you do (or what you don’t do when you should have) doesn’t affect the health and safety of others, and
Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
Follow policies or procedures, so long as it’s reasonable and we’ve told you about it, and
Attend training that helps you to work safely
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