Service Administrator
6 months ago
**PURPOSE OF THE POSITION**
**To effectively record customer calls and timeous response to customer queries. Accurate completion of job cards, costing and closing thereof.**
**KEY RESPONSIBILITIES**
- Ensure all S**ervice calls are attended t**o and accurately logged.
- Ensure **job cards are opened** for all customer calls.
- Accurate capturing and **completion of all job cards, system and manual.**
- Continuous follow up on open job cards and obtaining of outstanding information.
**- Ensure spares is transferred to correct technician for costing.**
- Ensure warranty equipment is clearly marked and credit is passed where required.
- Ensure **Technician hours, labour rates and travelling time is accurately recorded.**
- Accurate and timeous completion of al**l Work Estimates**.
- Constant follow up on work estimates and follow through.
- Ensure that spares are available for repairs. Timeous ordering of spares and follow up on outstanding orders.
- Any reports as and when required.
**- Managing of Technicians and Service schedule**
**MINIMUM REQUIREMENTS**:
- Excellent communication skills, both oral and written.
- Computer literate in office programs, working knowledge of spreadsheets.
**- Syspro experience**
- Good planning and organizing skills.
- Team orientated.
- Ability to function under pressure.
- Attention to detail.
**Salary**: R17,000.00 per month
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