Retail Operations Manager

2 months ago


Bellville, South Africa Job Crystal Full time

**RESPONSIBILITIES AND DUTIES**:

- Able to identify problems/concerns with execution of a duties and inform relevant parties
- Communicate between teams positively and confidently to achieve goals
- Consistently checks the detail and quality of every job they execute
- Able to delegate, convince and lead in order to meet business deliverables
- implement the company values and culture in the execution of duties and through interactions with all
- Able to compile and give feedback in a professional format to Senior Executives
- Able to investigate and execute appropriate disciplinary, performance and motivational measures in line with People Support policies
- Able to create a sensory customer experience with excellent service

**REQUIREMENTS**:

- 2-5 years’ experience in a similar role in the Retail Frontshop (cosmetics advantageous)
- Logistics Management / Bcom Marketing/ Bcom Business degree or equivalent tertiary qualification advantageous
- Knowledge of stock Management and ERP/MRP systems advantageous
- Strong Leadership and Analytical skills
- Ability to communicate clearly and effectively in all situations
- Ability to handle multiple tasks and projects with high attention to detail
- Excellent written and communication skills
- Computer proficient MS Office, Word/Excel/Power Point
- Previous experience in focusing on the customer experience (Front shop experience)

Personal Competencies:

- Must have the ability to adopt practical approaches
- Must have strong organisational skills
- Planning, organizing, follow up and feedback
- Strong problem-solving skills and able to multitask
- Excellent communication and interpersonal skills
- Goal driven and Service Delivery & Customer Satisfaction should be your passion
- Ability to creat an out-of-this-world customer experience
- Excellent verbal and written communication, with English the main medium of communication and other South African languages (particularly isiXhosa) an added advantage
- Must show commitment - the position requires flexibility and after-hours availability when required
- Must be able to work well under pressure and achieve deadlines as well as be productive during quiet periods
- Must be computer Literate - excellent Microsoft Office Suite proficiency required and adaptability to learn inhouse web-based systems and more, as required

Pay: R45 000,00 - R50 000,00 per month



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