Payments Product Head

6 months ago


Johannesburg, South Africa FirstRand Full time

Job Description

To build and develop a high-performing team of Product Managers and Product Development Specialist, with accountability for the development, delivery and performance of payments products.
- Drive the development and launch of new payments products, solutions, projects and initiatives, in order to grow key market segments and achieve business objectives.
- Support the strategic vision, delivery and ongoing commercialisation of new product and solutions value propositions
- Work with colleagues across the FR Group who own capabilities and client markets on the delivery of the Payments strategy.
- Drive product and proposition development, pricing, retention, service, communication and product management
- Develop the product development strategy and roadmap for the company and across strategic markets and segments.
- Develop and agree product development roadmap and deployment prioritisation
- Lead product development and technical design teams to develop innovative, technology and process-based solutions.
- Deliver product design and specifications which satisfy specified performance standards, within acceptable budget and timelines with a team of Product Managers and Product Development Specialists and/or Analysts
- Work with operations, sales, and customer care teams to derive key customer and process insights for product iteration and optimisation.
- Ensure the profitability and competitiveness of product pricing, informed by internal costing and comprehensive market research.
- Schedule deployments of new products, features and product enhancements across the company and product portfolios.
- Liaise with technology vendors and other ecosystem players (for integrations) to ensure alignment of project tasks and activities
- Manage and coordinate post implementation reviews for system enhancements and new product launches
- Undertake research on new technologies for products and the company
- Spearhead integrations with banks, payment service providers, merchants, billers, and agents for product services.
- Identify and recommend solutions for product optimisation across the company.
- Identify strategic and operational risks and develop and ensure implementation of risk mitigation strategy (on a product-by-product and market-specific basis).
- Develop and ensure the implementation of business processes for solution optimisation and cost minimisation across several business units.
- Ensure that products and services are designed and implemented in line with the letter and spirit of regulation to ensure world class management of Conduct Risk
- Ensure that all group policies and processes are fair, compliant, customer-centric and commercially sustainable across all stages of the customer life cycle.
- Leverage the digital development agenda to support new business origination and customer journey optimisation.
- Maintain FRG internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- Embed a data-driven mindset across your team to ensure our prioritisation decisions solve our customers’ problems.
- Develop metrics for your products and assessing the ongoing, overall performance of all products against these metrics.

Job Details

Application Closing Date

29/01/24



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