IT Support Intern

2 weeks ago


Cape Town, South Africa Competitive Capabilities International Full time

Does helping leading organizations achieve world-class performance sound exciting? Well, keep reading, because Competitive Capabilities International (CCi) has an exciting opportunity for a tech-savvy and highly motivated IT Support intern to join our high performing IT team.

**About Competitive Capabilities International (CCi)**

CCi has a 35-year track record of helping leading organisations build competitive capability through maturity-based best practice implementation. We are immensely proud of our continuous improvement solution, TRACC, which has transformed over 3000 supply chains in more than 75 countries.

**About this role**

As a member of the IT team, you will provide IT Admin/Documentation and End User support. With this in mind, you will make an impact from day one by:
**Providing IT Admin**
- Creating SOPs to add to LMS
- Creating good, succinct training material for upskilling staff in the Office 365 stack
- OneDrive
- Teams
- SharePoint
- Outlook

**Providing 1st line end user support**
- Completing assigned helpdesk tickets within the SLA
- Windows
- Hardware

**QUALIFICATIONS**

Education Level
- Relevant Computer Science diploma
- It would be advantageous to have the following certifications:

- A+ (Plus) Certification | CompTIA IT Certifications
- Network+ (Plus) Certification | CompTIA IT Certifications
- Microsoft Certified: Azure Fundamentals - Certifications | Microsoft Learn AZ-900
- Exam MS-900: Microsoft 365 Fundamentals - Certifications | Microsoft Learn MS-900

**PERSONAL ATTRIBUTES**
- Time management and multitasking abilities
- High accuracy and attention to detail
- Deadline driven, and able to see tasks through to completion
- Displays initiative and good research skills
- Flexible in terms of working hours to work across multiple global time zones
- Eager to learn and willing to go the extra mile

**REPORTING LEVELS**

The job holder reports to the IT Manager.

Come, unlock greatness

**Job Type**: Internship
Contract length: 12 months

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Reliably commute to Century City
- In possession of a related IT or Computer Science qualification

Application Deadline: 2023/01/31
Expected Start Date: 2023/02/06


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