Client Care Administrator
1 week ago
We are currently recruiting for a Client Care Administrator to be based at the Head Office, Centurion. The successful incumbent will be responsible for managing the output of the office administration environment. Managing turn-around time, feedback, Order completion. Uptime of units, and feedback from dealers. Call updates and internal and external queries in line with client expectations.
**Responsibilities**:
- Managing Customer Care department.
- Handling and managing Fleet Clients.
- Attending hearings as a witness on behalf of Clients.
- Serving as the lead point of contact for all Clients in the Province.
- Handling all Client's account management matters.
- Building and maintaining strong, long-lasting Client's relationships.
- Ensuring timely and successful delivery of our solutions according to Clients.
- Logging maintenances, de-installations, re-installations, breakdowns and new Installation cases.
- Training of the Clients on how to draw reports.
- Creating accident reports.
- Ensuring that all the Clients’ vehicles are all updating correctly.
- Downloading Clients’ reports.
- Creating vehicles and driver's tags.
- Updating all open cases.
- Setting-up and attending monthly meetings with Clients.
- Travelling around Local Provinces.
**Requirements**:
- Matric certificate and Tertiary education or equivalent.
- 3 years' experience as an Administrative Officer is advantageous.
- Must have own vehicle and a valid driver's license.
- Understanding of Vehicle Tracking systems.
- Able to work independently and carry assignments to completion.
- Able to grasp concepts quickly.
- Good PC and software skills.
- Excellent MS Office (particularly MS Excel & Word) skills.
- Excellent listening, negotiation and presentations skills.
- Have excellent people skills, intuitive to Client's business needs and deal with Client's problems.
**Job Types**: Full-time, Permanent
**Education**:
- High School (matric) (required)
**Experience**:
- Vehicle Tracking: 2 years (required)
Willingness to travel:
- 75% (required)
Application Deadline: 2024/02/05
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