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Flight Centre Air Hub: Ticketer

1 month ago

Johannesburg, South Africa Flight Centre Travel Group Full time

**Job no**: 512107

**Brand**: Flight Centre Travel Group

**Work type**: Full time, Temporary

**Location**: Johannesburg West

**Categories**: Wholesale & Product, Leisure Travel & Retail, Corporate & Group Travel

**General Information**

**Job title**:
**FCTG AirHub - Ticketer**

**Purpose**:
This position provides expert knowledge, skill and accuracy in the issuance of Air tickets and related queries for all FCTG brands, working closely with the Jakarta team, offering ONLY world class service.

**Primary duties and responsibilities (KRAs)**
- **Key Functions **_(including but not limited to)_
- Accurate issuance of new and re-issue tickets
- Adherence to company and brand policies
- Adherence to Ticket Centre SLAs
- Adherence to IATA & Airline rules and regulations
- Ensuring correct collection of fare & taxes
- Ensuring all OES queries are actioned
- Invoicing all tickets daily
- Queue’s kept clear (auto and manual queue’s)
- Queue’s monitored ensuring all bookings are downloading correctly
- Report download issues to the relevant teams
- Manage Oasis download errors queue’s for Online
- Disputing ADMs
- ACM Applications
- UIT kept clear
- Contacting airlines for assistance where needed
- Logging all Oasis errors/outages in Pro-Hub
- Supervise JKT team on Sparky
- Update GTC Workplace comms

**Hierarchy**:
Reports to the Ticket Centre Team Leader

**Key communication and relationships**:
Internal: Provide outstanding service to all internal business partners with a high attention to detail whilst practicing information sharing and problem solving

External: Professional and friendly in dealing with business partners and external parties, building and sustaining productive and trusting relationships

**Job Requirements**

**Education and qualification**:
**Minimum requirements**

**Added advantage**

Matric

Fares and Systems knowledge

**Experience**:

- Minimum 1 year in Amadeus GDS ticketing
- Minimum 3 years industry experience in Fares and Ticketing
- Must have been actively ticketing in the last 2 years

**Other**:
**Location**:
Johannesburg Campus

Travelling:
No

Office hours:
Full time (Monday to Friday)

Additional:
None

**Functional / job
- related**

**Competency**

**Proficiency required**

Basic

Intermediate

Advanced

Amadeus GDS

1

2

**3**

IATA & Airline Rules

1

2

**3**

BSP

1

2

**3**

**Other / soft skills**

**Competency**

**Proficiency required**

Basic

Intermediate

Advanced

Communication skills

1

2

**3**

Time Management

1

2

**3**

Fares knowledge

1

2

**3**

Attention to Detail & accuracy

1

2

**3**

Organizational Skills

1

2

**3**

Team Player

1

2

**3

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