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Clients Support Consultant

2 months ago

Fourways, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Answer calls professionally, respond to customer enquiries, which may include Registration, Education, CPD, Finance, and organisation events in general

Maintain customer database, communicate and co-ordinate with other Units

Manage and process any customer complaints or queries and ensure proper close out

Close out customer queries

Research required information, using available resources (E.g. Website, CRM) including verification of membership

Escalate unresolved issues, route calls to appropriate/ designated persons

Manual invoices for cancelled membership

Load membership of VA’s onto member’s profile.

Matric

Call Centre professional qualification

Minimum 6 month’s’ work experience in Call Centre environment

Verbal, written and presentation skills

Communication skills

Proficiency in Microsoft Office Suite

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