![IsoMetrix](https://media.trabajo.org/img/noimg.jpg)
Support Consultant
2 months ago
IsoMetrix, is a leading integrated risk management software company with offices in the USA, Canada, Australia, United Kingdom and South Africa. We provide state-of-the-art solutions for ESG, EHS and GRC management.
Backed by the leading private equity firm Carlyle, an investment firm with $293bn of assets under management, SaaS-oriented business model.
**Main purpose of Job**:
Provide software support to live clients.
**Advantages of working for us**:
- Hybrid working model
- Free coffee & other hot drinks
- Pension fund company contribution
- Vending machine with sweets, chips & cooldrinks
- Team building, workshops & social events
- Upskilling budget and opportunities
**Primary responsibilities**:
- Managing support tickets via internal system
- Ticket classification
- Replication of issues.
- Customer fixes and liaison.
- Monitoring Support Dashboard and escalating issues as they arise.
- Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.
**Minimum education experience**:
- Grade 12.
- Minimum 1 years' experience in Software support.
**Additional requirements**:
- An IT related qualification.
- Exposure to QlikView and / or web-based software.
- Exposure to IsoMetrix and / or integrated risk management.
**Personal attributes**:
- Excellent communication skills.
- Problem-solving abilities.
- Team player.
The** IsoMetrix DNA** encompasses the following core values and behaviours:
- Own It
- Do the right thing
- Embrace Ideas
- Win together
- Think Beyond
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