Hotel Receptionist

4 days ago

Centurion, South Africa HotelJobs.co.za Full time

We are looking for a friendly Hotel Receptionist, that will assist in the efficient check-in and, checked-out of the guests, accurately and professionally, bringing a positive end to their stay with us, creating results that contribute to the mission and overall success of the Company.

**Job Expectations**:

- Greet customers politely as they enter the reception area project a hospitable, polite, friendly, warm and smiling attitude to all employees and customers.
- To check-in & out, guests in a friendly and professional manner, ensuring that the necessary details are obtained, i.e identification, address, whether company or private booking, special rate, allowances, VIP, charge or payment details, nationality, etc
- Ensures that the guests complete Registration Forms correctly and that the information completed is in accordance with the Reservation information systems requirements, guest profiles are updated including nationality statistics and ensure payments are guaranteed.
- Assist in answering telephone calls, within 3 rings, in a professional manner to ensure all messages, and calls are passed without delay

**Education and Experience Requirements**:

- Matric (Grade 12) certificate, with a hospitality qualification is desirable
- At least one years’ plus receptionist experience within the hospitality industry in 3- & 4-star property.
- Knowledge of Opera System and Front Office systems and procedures
- High level of customer service, disciplined, organised, and attention to detail essential. Excellent Communication Skills in English and IsiZulu will be advantage - High degree of self-motivation and ambition
- Must be able to work shifts, nights and weekends.

Should you believe you have all the required qualifications and skills to fulfil this role, and add value to ANEW Hotels and Resorts, please send your CV.

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