Housekeeping Manager

2 weeks ago

Johannesburg, South Africa HotelJobs.co.za Full time

**Purpose of the Role**:
The Housekeeping Manager is responsible for ensuring that all guest rooms, public areas, and back-of-house spaces reflect the high standards of cleanliness, organization, and visual appeal that define St. Andrews Hotel & Spa. This role involves managing housekeeping staff, maintaining a well-organized inventory, and upholding SOPs for room servicing, guest interaction, and laundry. The Housekeeping Manager will also oversee the departmental budget, optimizing costs to achieve or exceed financial targets while delivering exceptional service quality.

**Key Responsibilities**:

- ** Housekeeping Operations Management**
- Lead daily housekeeping operations, coordinating and supervising room, public area, and laundry services to maintain impeccable cleanliness and presentation.
- Implement and enforce SOPs for room servicing, public area upkeep, and laundry operations, conducting daily inspections to verify compliance and promptly addressing any deficiencies.
- Work closely with maintenance to ensure timely resolution of room repairs, cleaning equipment issues, and other facility needs, aiming for mínimal guest disruption.
- **
Guest Interaction and Service Excellence**
- Establish a guest-oriented culture within the housekeeping team, ensuring all guest requests, such as additional linens or amenities, are fulfilled with efficiency and courtesy.
- Train staff on guest interaction protocols, ensuring they are respectful, attentive, and adhere to privacy policies. Handle any guest complaints related to cleanliness directly, following up to ensure satisfaction.
- ** Inventory and Budget Management**
- Oversee inventory of housekeeping supplies, linens, and guest amenities, tracking and ordering stock to prevent both shortages and overstocking, following approved vendor and ordering protocols.
- Implement cost-effective measures to maintain quality standards while working within the departmental budget, monitoring spending and resource usage to meet financial targets.
- ** Staff Development and Leadership**
- Recruit, train, and manage housekeeping personnel, ensuring staff are well-versed in SOPs and motivated to uphold hotel standards. Encourage teamwork, punctuality, and accountability.
- Conduct performance reviews and staff assessments regularly, providing constructive feedback, identifying areas for skill development, and promoting a culture of continuous improvement.
- ** Health, Safety, and Compliance**
- Ensure strict adherence to health and safety standards, including the proper handling of cleaning agents, waste disposal, and emergency protocols.
- Regularly update training on health and safety compliance, ensuring that all staff are familiar with emergency procedures, hygiene standards, and proper use of equipment.
- **
Reporting and Administrative Duties**
- Prepare and submit regular reports on room occupancy, inventory, and guest feedback, providing insight into departmental performance and identifying opportunities for improvement.
- Maintain accurate payroll records, manage attendance, and ensure that staffing meets operational needs without exceeding budget constraints.

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