IT Support Technician

3 weeks ago


Cape Town, South Africa Ampath Laboratories Full time

Advert Reference:
P13710 IT Support Technician - Cape Town

Job Title:
IT Support Technician - Cape Town
- Closing Date:

2024/09/19
- Position Available From:

2024-09-05
- Area:

Cape Town
- Actual Place Of Work:

Cape Town
- Position Type:

Full-Time
- Weekly Hours:

40
- Time Conditions:

5 day Work Week (South Africa)
- Purpose of Position:

To provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end
- user assistance where required.
- Requirements:

A three year Bachelor’s Degree in Information Technology, Computer Science, Management Information Systems or an Advanced Technology-related degree. (required), Industry recognized certification in IT Service Management (required), Industry recognized IT certification (required)

Required Experience:
4 - 6 years related experience in information technology., Ability to operate tools, components, and peripheral accessories., Able to read and understand technical manuals, procedural documentation, and OEM guides., Excellent technical knowledge of hardware., Excellent technical knowledge of PC internal components., Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., Hands-on experience in troubleshooting hardware, Working knowledge of a range of diagnostic utilities., Working technical knowledge of current protocols, operating systems, and standards.
- Key Responsibilities:

Able to support a variety of devices at our primary office and regional sites., Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes., Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers., Applies tools, techniques and processes to create and maintain an accurate asset register., Assess the need for and implement performance upgrades to end-user devices based on software technical specifications., Assist in developing long-term strategies and capacity planning for meeting future end


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