Ftth Telesales Agent

1 month ago

Cape Town, South Africa RSAWEB Full time

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 and being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Specialisation fields:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

- Creativity
- Humanity
- Innovation
- Passion

Our Outbound Telesales Sales Agents fit within the heart of our Consumer Division. The primary responsibilities of this position are Cold Calling, cultivating leads, pipeline management, Generating Sales Leads and monitoring chat platforms.

**Key Objectives**
- Inbound and Outbound calls to achieve monthly sales targets
- Developing creative techniques to generate sales leads
- Contact new customers to explain how their connectivity needs could be met by specific our products and services
- Answer customer questions about products, prices, availability, product uses, and credit terms - Emphasise product features based on customer requirements to ensure to assist in closing the deal
- Monitor Chat platforms
- And any other reasonable task

**Requirements**:

- Completed Grade 12
- Diploma or Degree in Marketing or Business is preferred
- 2 years' proven telesales experience (IT related environment advantageous)
- Strong ability to identify sales opportunities
- Customer service orientated
- Target and Sales driven
- Great communication skills, both verbal and written

**The perks**
- Medical Aid (Discovery)
- Reduced Gap Cover Rates (Turnberry Premier)
- Retirement Annuity Contribution (Allan Gray)
- Medical Insurance (Momentum - Health4Me)
- Discounted Internet Connectivity
- Free Employee Wellness Programme (ICAS)
- Team Buildings
- Exposure to latest industry technologies and standards
- Lastly, a work environment that rivals the very best

**Education**:

- High School (matric) (preferred)

**Experience**:

- Telesales: 2 years (preferred)

**Location**:

- Cape Town, Western Cape (preferred)

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