Assistant Contact Centre Manager/bpo Operations

Job DescriptionRole Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Operations Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Customer Centric Team Leaders (Assistant Managers) to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in...

Work with a well-established telecommunications brand to lead, mentor and coach contact Centre Teams to create and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals.Responsibilities:• Develop and implement plans to successfully deliver exceptional results• Handle client interface,...

Job DescriptionRole PurposeThis role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an...

Job DescriptionYou will be fully responsible to manage the end to end Operations for our new Retail Client.Your duties will include, but not be limited to the following:• Achieve and exceed all client KPI’s and manage the day to day relationship with the client.• Achieve the Operations Financial Targets• Ensuring you have a happy workforce.• Team...

The HR Administrator is responsible for working within the operation to help shape and influence the People Agenda, by partnering with business. The HR Administrator works proactively with Operations Managers and employees and fellow HR Consultants to ensure HC is delivered fairly and consistently to a high-quality standard whilst ensuring statutory and...

Key Responsibilities - Build and maintain relationships with key decision makers within the BPO. - Act as the primary point of contact for the BPO and manage all account-related activities. - Collaborate with internal teams at the BPO to ensure customer satisfaction and resolve any issues. - Monitor and report on BPO performance and provide regular updates...

Another one!! We are growing again, are you ready ? We are looking for our next Quality Lead to support the QA department by using operational expertise to improve and maintain an excellent level of quality and promoting success through proven leadership, analytical thinking, effective reporting & communication skills. The QA Lead is responsible for...

Here at amplify5, we’re an ever-growing offshore outsourcing business dedicated to both our clients and our team members. We have built a great community with our work culture and are looking to expand our team further with a Process Improvement Lead In return you will work for a dynamic, growing company with potential for significant career investment...

**Dutch Speaking Customer Service Advisor (BPO/Travel)** Our Client was established in 1999 as a captive contact centre providing seamless 24/7 customer support services in multiple languages. They have diversified their multilingual contact centre solution to global names in aviation, telecommunications, retail and finance. **Job Type**: Full Time |...

**Greek Speaking Customer Service Advisor (BPO/Travel)** Our Client was established in 1999 as a captive contact centre providing seamless 24/7 customer support services in multiple languages. They have diversified their multilingual contact centre solution to global names in aviation, telecommunications, retail and finance. **Job Type**: Full Time |...

**WHAT WE ARE LOOKING FOR** An experienced quality assurance specialist and training manager to ensure that all contact centre operating procedures and knowledge base management are effectively controlled, implemented and monitored to achieve company objectives and service quality standards. **ABOUT THE ROLE** The general responsibilities of this role...

**German Speaking Client Service Advisor (BPO/Retail)** Our Client is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 they picked up two awards...

**French Speaking Client Service Advisor (BPO/Retail)** Our Client is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 they picked up two awards...

**Dutch Speaking Client Service Advisor (BPO/Retail)** Our Client is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 they picked up two awards at...

**Italian Speaking Client Service Advisor (BPO/Retail)** Our Client is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 they picked up two awards...

Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible for**: **Contact Centre Team** **Scope & Purpose**: -...

Job Posted: 22-Jan-2024 - Location: Cape Town Situated within the Central Reservations contact centre office for this luxury international 5* brand based in Cape Town. Hospitality experience within a luxury brand. **Business Unit or Division**: Central Reservations, Europe Responsible to: Director of Customer Contact, NEAA & SE **Responsible...

The Digital div. leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability...

**PURPOSE OF ROLE** - The position holder works closely with the Site Operations Manager and Snr Customer Service Manager in seeking to ensure the operative and economic success of the Lufthansa InTouch site in CPT focusing on people, performance and quality. **WORK PERFORMED** **Efficiency** **To have all tools, processes, and systems in place, i.e.,...

TITLE: ACCOUNT MANAGER (BPO) (Cape Town) We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on...