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Compliance Agent Required
3 months ago
**Compliance Agents**:
**Scope of work**:
1. Carry out the duties of verifying information on the clients system.
2. Carry out the duties of the on-hold function - where communication with the customers take place.
3. Employees duties will include but is not limited to:
a. Identifying missing documents.
b. Ensure all information is captured correctly and in accordance to the customer Policies and Rules.
c. Reviewing the work of the client and advising the team leader/administrator on any missing information or enhancements on the system.
d. Ensuring that the correct tariff rates are applied.
e. Communicate to clients requesting missing, correct or incomplete documentation or to confirm any information that is not clear.
4. Employees to ensure to always practise high level of attention to detail.
5. Frequently consult with Team Leader and Team administrator in the event of uncertainty.
**Skills**:
- Attention to detail.
- Ability to work under pressure.
- Working systemically and meticulous work ethic.
- Excellent written and oral communication skills.
- Computer literate and proficient on Microsoft Office.
- Self-driven.
- Ability to work independently and in a team environment.
**Minimum qualification requirements**:
- Matric
- Diploma or degree in business management/administration/paralegal.
Ability to Commute:
- Umhlanga, KwaZulu-Natal (preferred)
Ability to Relocate:
- Umhlanga, KwaZulu-Natal: Relocate before starting work (preferred)
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